Telesales Team Leader – eMobility at M-kopa

We are looking for a Telesales Team Leader - Mobility to join our Mobility Commercial team; as we scale up and drive digital and financial inclusion across our markets.

Are you passionate about leading high-performing sales teams and driving mobility solutions that transform lives? As our Telesales Team Leader, you will be responsible for supporting telesales representatives to achieve departmental sales goals while coordinating seamlessly across departments to deliver exceptional customer experiences. You will foster a high-performance culture focused on achieving and exceeding mobility sales targets.

About Us

In this pivotal leadership role, you will provide strategic direction and day-to-day leadership to our dynamic outbound telesales team. You will be the primary escalation point for complex queries, ensuring timely and effective resolution while supporting the planning and execution of telesales campaigns. Your expertise will drive conversion rates, revenue growth, and enhanced profit margins.

You will lead quality and compliance oversight, ensuring all team activities meet internal policies and consumer protection regulations. Through coaching, mentoring, and targeted training programs, you'll identify skill gaps and elevate team capability. Your role includes conducting regular performance reviews and delivering data-driven insights to senior management while serving as the designated risk and compliance champion for the telesales team.

This is an on-site role, you would be working from our offices in Kenya HQ, partnering with a diverse group of employees. You will be reporting to the Strategic Sales Manager - B2B and Telesales.

Expertise

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

How to apply

Click on the link to apply: https://jobs.ashbyhq.com/M-KOPA/f0943c7c-e374-42d4-874c-de6f77240243

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

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