Telesales Representatives (Outbound) – eMobility at M-kop

We are looking for a Mobility Telesales Agent (Outbound) to join our Mobility Commercial team; as we scale up and drive digital and financial inclusion across our markets.

Ready to be at the forefront of transforming mobility access across our markets? As an Outbound Telesales Agent, you will help achieve our mobility team goal of acquiring and upselling motorbikes and other products to existing customers. You will be proactively reaching out to prospective customers, effectively pitching mobility solutions that change lives while conducting strategic follow-ups to maximize conversion opportunities.

About Us

In this dynamic sales role, you will initiate outbound calls to prospective customers, effectively pitching mobility products such as motorbikes while conducting timely and strategic follow-ups. You will engage our current M-KOPA customers through targeted outbound calls to promote and sell additional products and services tailored to their specific needs.

Your success will be measured by meeting or exceeding conversion and sales targets while maintaining focus on conversation quality and persuasive selling techniques. You will ensure all calls meet established quality standards including accuracy, professionalism, and adherence to compliance guidelines. The role involves optimizing talk time benchmarks to enhance productivity and identifying customer concerns that may impact purchasing decisions.

This is an on-site role, you would be working from our offices in Kenya HQ, partnering with a diverse group of employees. You will be reporting to the Telesales Team Leader - Mobility.

Expertise

We are looking for candidates with call centre/BPO experience and excellent sales and communication skills. You should demonstrate excellent persuasive and convincing skills while being result-oriented and self-driven. Essential capabilities include ability to multi-task and work through CRM systems effectively. Technical requirements include knowledge of Excel and other Microsoft Office applications.

Why M-KOPA?

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

How to apply

Click on the link to apply: https://jobs.ashbyhq.com/M-KOPA/c475ab1d-6a36-4b95-8d58-df270c5e3bd7?

Important Notice

M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.