CS Operations Agent at Bolt
Job role insights
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Date posted
July 17, 2025
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Closing date
July 27, 2025
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Hiring location
Nairobi
Description
About the role
As a Customer Support Operations Agent, you’ll be the first point of contact for Bolt users. You’ll handle incoming inquiries across multiple channels—chat, email, and voice—and resolve issues across various verticals. Your daily work will be crucial in upholding SLAs, improving tagging accuracy, and supporting escalations for continuous improvement in processes and user experience.
What you can expect
Main tasks and responsibilities:
What we expect
About you:
You communicate clearly and effectively, with a strong customer-centric mindset.
You pay attention to detail and are committed to process adherence and quality outcomes.
You are adaptable, eager to learn, and comfortable supporting across multiple verticals.
You are self-motivated and accountable for your performance metrics and productivity.
You enjoy being part of a team and contribute to a positive, solution-oriented shift culture, including night shifts.
Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
How to apply
Click on the link to apply: https://bolt.eu/en/careers/positions/8074187002/?gh_jid=8074187002
Interested in this job?
10 days left to apply
