Senior People Partner – Commercial at M-KOPA
Job role insights
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Date posted
November 3, 2025
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Closing date
November 13, 2025
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Hiring location
Nairobi, Kenya
Description
Shape People Strategy in Our Largest Market Amid Unprecedented Growth
Join M-KOPA’s Kenya People team as we scale from 7 million to 10 million customers, building the talent infrastructure that drives Africa’s financial inclusion revolution.
We are expanding quickly and with intention. Having reached 7 million customers and unlocked over $2 billion in credit, we are now focused on strengthening our people capabilities to maintain this momentum. As the Senior People Partner for Kenya—our oldest, largest, and most strategic market—you will play a key role in attracting, developing, and retaining the talent that empowers 86% of our customers to report an improved quality of life.
Why Join During This Growth Phase
The timing matters. We've grown our workforce to 2,300+ employees, expanded our agent network to 35,000, and massively increased investment in employee training (53,000+ hours delivered). We're not just hiring—we're building scalable people systems that will define how Africa's leading fintech grows.
Your role sits at the centre of this expansion. Kenya represents our deepest market expertise, our largest customer base (over 3 million), and our most significant economic contribution (KES 17.2 billion in taxes). The people strategies you build here will influence how we scale across Nigeria, Ghana, South Africa, and Uganda.
Why This Role Transforms People Partnership Careers
Perfect for seasoned HR leaders ready to apply their expertise where people strategy directly enables financial inclusion at scale, you'll:
Partner with Kenya's leadership team during pivotal growth—scaling operations that have created 16,000+ jobs while maintaining 86% customer satisfaction
Design talent strategies supporting our goal of 50% female representation across customers, agents, and employees
Lead organizational development for teams ranging from our smartphone assembly facility (grown from 50 to 450 employees) to field operations managing 35,000 agents.
Extensive progressive HR experience with significant time partnering with senior executives in fast-growth, complex organizations
Proven track record designing people strategies that drive measurable business results across local and global contexts
Strategic and operational range—equally comfortable with long-term planning and hands-on execution with strong business acumen.
Each day, you will combine strategic advisory work with hands-on execution. You’ll collaborate with Kenya’s leadership team to address organizational challenges for operations that serve over 3 million customers, while also contributing to global people initiatives spanning five markets.
You’ll leverage people analytics to track critical metrics—such as employee engagement in our fastest-growing market, retention during periods of hypergrowth, progress toward our 50% diversity goals, and the health of our talent pipeline as operations scale toward serving 10 million customers.
Working onsite in Kenya with hybrid flexibility, you’ll coach managers who support employees driving achievements like delivering 1 million+ health insurance policies, financing more than 4,000 e-motorbikes, and assembling 2 million smartphones locally.
Your change management expertise will help guide transitions as we continue to expand, ensuring we maintain the culture that has made us one of Africa’s fastest-growing companies.
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