0111465659 admin@hrmd.co.ke

Group Supply Chain Process Excellence Manager at Equity Bank

Job role insights

  • Date posted

    August 11, 2025

  • Closing date

    August 21, 2025

Description

Job Purpose

This role is responsible for the end-to-end management of process optimization, quality assurance, risk mitigation, and compliance. Leveraging methodologies like Lean Six Sigma, BPM, and ISO 9001:2015, the Manager will streamline workflows, automate processes, enhance data-driven decision-making, and build robust capabilities within Supply Chain and Administration teams.
The ultimate goal is to deliver significant cost savings, increase efficiency, improve service delivery, and foster a sustainable culture of high performance and quality.


Key Responsibilities
Strategic Process Improvement & Operational Excellence
  • Lead end-to-end process improvement projects from initiation to execution using Lean, Six Sigma, BPM, and ISO 9001:2015 frameworks.

  • Design and implement operational models to reduce waste, improve cycle times, and achieve cost savings.

  • Streamline workflows across business units to improve productivity and reduce turnaround times.

  • Conduct Value Stream Mapping (VSM) and facilitate Kaizen events to identify bottlenecks and drive continuous improvement.

Quality Management Systems (QMS) & Compliance
  • Implement and continuously improve ISO 9001:2015 Quality Management Systems.

  • Develop and execute quality assurance plans with robust risk analysis.

  • Oversee monitoring frameworks to ensure adherence to quality standards.

  • Standardize policies, processes, and documentation in line with ISO requirements.

  • Ensure departmental readiness for ISO certification and compliance.

Audit, Risk & Compliance Management
  • Conduct quality and process audits for ISO 9001:2015 compliance.

  • Identify control gaps and systemic risks within operations.

  • Track compliance vulnerabilities and operational risks.

  • Escalate potential fraud or legal cases to the Legal & Compliance team.

  • Implement a WorkStream Health framework to monitor high-risk and underperforming projects.

Technical & Functional Documentation
  • Develop clear, accurate operational procedures.

  • Create BPMN workflows and operational specifications.

  • Document escalation matrices and control frameworks aligned with risk registers.

  • Maintain subsidiary-level document master lists for governance and audits.

Data Analytics, Monitoring & Reporting
  • Design and implement performance dashboards using Power BI or Tableau.

  • Develop KPIs, productivity metrics, and reporting structures.

  • Translate data into actionable insights for decision-making.

  • Monitor critical processes with specialized dashboards for transparency.

Project Management & Execution
  • Lead design, scoping, and execution of cross-functional improvement initiatives.

  • Manage change processes for policy and technology rollouts with minimal disruption.

Training & Capacity Building
  • Design and deliver Lean Six Sigma, 5S, ISO, and continuous improvement training programs.

  • Prepare training materials to build organizational awareness and technical capacity.

  • Establish knowledge centers to encourage continuous learning.

Recruitment & Workforce Quality Optimization
  • Define recruitment KPIs and quality standards.

  • Collaborate with departments to improve sourcing, onboarding, and throughput.

Service & Performance Monitoring
  • Develop frameworks for performance and productivity measurement.

  • Conduct service audits and document service charters to enhance accountability

Required Skills and Qualifications

Must-Haves:

  • Certified Lean Six Sigma Black Belt.

  • ISO 9001:2015 Lead Auditor certification.

  • Bachelor’s degree in Business Administration, Operations Management, Quality Management, Communications, or related field.

Nice-to-Haves:

  • Master’s Degree (MBA, Business Process Management, Quality Management, or Organizational Development).

  • Project Management certification (PMP, PRINCE2).

  • Change Management certification (PROSCI, ExperienceChange).

  • Certifications in BPM (CBPA, BPMN).

  • Proficiency in process modeling software (Visio, Signavio, Aris).

  • Certifications in Data Analytics or BI tools.

Experience:

  • Minimum 12 years leading enterprise-wide process improvement, quality management, and operational excellence initiatives.

  • At least 5 years in managerial or consulting roles with direct responsibility for driving continuous improvement.

Markets:

  • Experience in multi-country or multi-cultural environments.

Functional Expertise:

  • Operational Excellence, Lean Six Sigma, BPM, Quality Assurance, ISO 9001:2015, Operational Risk Management, Project Management, Data Analytics, Training & Development, and Service & Operations Management.

Other:

  • Proven track record in cost reduction, efficiency gains, improved turnaround times, and service delivery enhancement.

  • Strong hands-on experience with BI tools (Power BI, Tableau).

  • Skilled in leading and documenting complex improvement projects and managing change effectively.

Apply

Click on the link to apply: https://equitybank.taleo.net/careersection/ext_new/jobdetail.ftl?job=250000F0&tz=GMT%2B03%3A00&tzname=Africa%2FNairobi

Interested in this job?

10 days left to apply

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