Group Supply Chain Process Excellence Manager at Equity Bank

This role is responsible for the end-to-end management of process optimization, quality assurance, risk mitigation, and compliance. Leveraging methodologies like Lean Six Sigma, BPM, and ISO 9001:2015, the Manager will streamline workflows, automate processes, enhance data-driven decision-making, and build robust capabilities within Supply Chain and Administration teams.
The ultimate goal is to deliver significant cost savings, increase efficiency, improve service delivery, and foster a sustainable culture of high performance and quality.

• Lead end-to-end process improvement projects from initiation to execution using Lean, Six Sigma, BPM, and ISO 9001:2015 frameworks.

• Design and implement operational models to reduce waste, improve cycle times, and achieve cost savings.

• Streamline workflows across business units to improve productivity and reduce turnaround times.

• Conduct Value Stream Mapping (VSM) and facilitate Kaizen events to identify bottlenecks and drive continuous improvement.

• Implement and continuously improve ISO 9001:2015 Quality Management Systems.

• Develop and execute quality assurance plans with robust risk analysis.

• Oversee monitoring frameworks to ensure adherence to quality standards.

• Standardize policies, processes, and documentation in line with ISO requirements.

• Ensure departmental readiness for ISO certification and compliance.

• Conduct quality and process audits for ISO 9001:2015 compliance.

• Identify control gaps and systemic risks within operations.

• Track compliance vulnerabilities and operational risks.

• Escalate potential fraud or legal cases to the Legal & Compliance team.

• Implement a WorkStream Health framework to monitor high-risk and underperforming projects.

• Develop clear, accurate operational procedures.

• Create BPMN workflows and operational specifications.

• Document escalation matrices and control frameworks aligned with risk registers.

• Maintain subsidiary-level document master lists for governance and audits.

• Design and implement performance dashboards using Power BI or Tableau.

• Develop KPIs, productivity metrics, and reporting structures.

• Translate data into actionable insights for decision-making.

• Monitor critical processes with specialized dashboards for transparency.

• Lead design, scoping, and execution of cross-functional improvement initiatives.

• Manage change processes for policy and technology rollouts with minimal disruption.

• Design and deliver Lean Six Sigma, 5S, ISO, and continuous improvement training programs.

• Prepare training materials to build organizational awareness and technical capacity.

• Establish knowledge centers to encourage continuous learning.

• Define recruitment KPIs and quality standards.

• Collaborate with departments to improve sourcing, onboarding, and throughput.

• Develop frameworks for performance and productivity measurement.

• Conduct service audits and document service charters to enhance accountability

Must-Haves:

• Certified Lean Six Sigma Black Belt.

• ISO 9001:2015 Lead Auditor certification.

• Bachelor’s degree in Business Administration, Operations Management, Quality Management, Communications, or related field.

Nice-to-Haves:

• Master’s Degree (MBA, Business Process Management, Quality Management, or Organizational Development).

• Project Management certification (PMP, PRINCE2).

• Change Management certification (PROSCI, ExperienceChange).

• Certifications in BPM (CBPA, BPMN).

• Proficiency in process modeling software (Visio, Signavio, Aris).

• Certifications in Data Analytics or BI tools.

Experience:

• Minimum 12 years leading enterprise-wide process improvement, quality management, and operational excellence initiatives.

• At least 5 years in managerial or consulting roles with direct responsibility for driving continuous improvement.

Markets:

• Experience in multi-country or multi-cultural environments.

Functional Expertise:

• Operational Excellence, Lean Six Sigma, BPM, Quality Assurance, ISO 9001:2015, Operational Risk Management, Project Management, Data Analytics, Training & Development, and Service & Operations Management.

Other:

• Proven track record in cost reduction, efficiency gains, improved turnaround times, and service delivery enhancement.

• Strong hands-on experience with BI tools (Power BI, Tableau).

• Skilled in leading and documenting complex improvement projects and managing change effectively.

Apply

Click on the link to apply: https://equitybank.taleo.net/careersection/ext_new/jobdetail.ftl?job=250000F0&tz=GMT%2B03%3A00&tzname=Africa%2FNairobi