PURPOSE:
To provide general customer service in respect to medical business customers.
PRIMARY RESPONSIBILITIES:
- Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre.
- Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
- Issuance of both in and outpatient approvals for admissible requests for insured members.
- Communication to stakeholders on management of cases and financial liability through reports.
- Provide input for the customer service reports.
- Share daily/weekly and monthly reports as may be required from time to time.
- Participate in cost management initiatives/strategies that have been put in place by the business.
- Handle customer service issues and queries in a timely manner.
- Escalate Customer queries to the relevant job role if necessary.
- Maintain professional ambience within the office premises.
- Promote the organization’s customer service charter.
| Key Skills, Knowledge, Experience and Behavioral Competencies | ||||||||||||||||||
Academic and Professional Requirements
Experience Required:
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| Special Position Requirements ( Optional section: any travel, security, hazard or related special conditions which apply to the position) | ||||||||||||||||||
| · The role holder may be required to travel to distant branches or wherever the Company has any interest. · Role holder may be required to work extended working hours to ensure jobs are completed on schedule and to specification.
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If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://cic.co.ke/career/ clearly indicating the position being applied for.
