Senior Operations Specialist-Marketplace at Bolt
22 (views)
Job role insights
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Date posted
August 29, 2025
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Closing date
September 8, 2025
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Hiring location
Nairobi, Kenya
Description
The Operations team at Bolt is fully responsible for strategy, marketplace health, and growth in Kenya. To help us scale even further, we’re looking for a data-driven and results-oriented Senior Operations Specialist – Marketplace with a strong execution mindset to drive operational excellence and shape the future of mobility in Kenya
Location: Nairobi, Kenya
What you can expect
Main tasks and responsibilities:
Own and manage marketplace performance across key metrics like ETA, Search Coverage, Surge, FO%, and Utilisation
Ensure strong supply-demand balance across Nairobi and non-LTO cities through pricing simulations, operational levers, and weekly business reviews
Support category strategy by launching new verticals (e.g., Economy, Comfort, Premium) and optimising performance via pricing and user feedback
Monitor and reduce offline trips and fraud through proactive driver interventions and data-led actions
Track and manage incentive spend, ensuring alignment with return on investment and local growth goals
Partner with local and HQ teams to improve marketplace efficiency using rider and driver insights, competitor analysis, and structured experimentation
What we expect
About you: Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
You have 4 –7 years of experience in Operations, Startups, Strategy Consulting, or marketplace roles
You are a strong collaborator with excellent communication skills in English
You are highly analytical and confident with data — strong Excel/Google Sheets skills are a must
You’re execution-focused and move fast from strategy to action
You have a strong understanding of Kenya’s mobility landscape and local market dynamics
You are customer-oriented and driven to improve rider and driver experience
Apply
Interested in this job?
10 days left to apply
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