Customer Care Assistant I at the National Quality Control Laboratory (NQCL)

Job Title : Customer Care Assistant I
Advert No : NQCL NO.21/2026
Terms of Service: Contract (1 Year)
Position Level: NQCL 7
No. of positions: 1

Job Specifications
An officer in this level will work under the guidance of a senior officer.
Duties and responsibilities at this level will entail assisting in:
i. Operating the customer care desks;
ii. Ensuring customers provide feedback either manually or electronically;
iii. Attending to the reception telephone line;
iv. Receiving and ushering in gueststo the designated offices;
v. Maintaining daily records of customers’ details;
vi. Facilitating in the organization of events; and
vii. Responding to customers’ inquiries.

b) Person Specifications
For appointment to this grade a candidate must have:
i. Cumulative service period of Six (6) years’relevant experience, three (3) of which must have been at the grade of Customer Care Assistant II or in a comparable position.
ii. Diploma in Customer Care, Communication, Public Relations, Journalism, Media or equivalent qualification from a recognized institution;
iii. Proficiency in computer applications.

TERMS OF ENGAGEMENT
Successful candidates shall be placed on contract for a period of one (1) year. Other terms and conditions of service shall be guided by the provisions of the National Quality Control Laboratory (NQCL) approved Human Resource Instruments.

Details of the positions are available at: https://nqcl.go.ke

HOW TO APPLY
Interested applicants must adhere to the following application instructions. Submit both hard copy and soft copy (PDF format) applications as outlined below.

Required Documents:
1. Copy of National Identification Card
2. Duly signed application letter
3. Curriculum Vitae (CV)
4. Copies of relevant academic and professional certificates.

NOTE
NQCL is an equal opportunity employer dedicated to diversity and inclusion for qualified applicants from all backgrounds including persons living with disabilities. Submission Guidelines: - Hard copy applications must be sealed, clearly marked “Confidential”, and indicate the job reference number corresponding to the position applied
for.

Deliver to: Ag. Chief Executive Officer
National Quality Control Laboratory
University of Nairobi
School of Pharmacy Building 2nd Floor – Kenyatta National Hospital
P.O. Box 29726 – 00100
NAIROBI

Soft copy applications must be sent via email to: hr@nqcl.go.ke copy to hrunitnqcl@gmail.com.
Applications must be submitted by 17:00 hrs on 14th April, 2026.