Technical Support Engineer at Zeraki

Responsibilities: 

• Provide in-depth technical support via issue tracker tickets and Teams messages, resolving complex user-reported issues and ensuring high-quality end-user interactions. 

• Debug, reproduce, and troubleshoot software bugs and usability problems. 

• Partner with our Customer Experience, Product, and Engineering teams to escalate critical issues and feed insights into our technical roadmap. 

• Provide IT hardware and software support to internal users (for example, software installation, patching of outdated software) 

• Maintain and expand user-facing product documentation and internal knowledge bases to empower both customers and internal users. 

• Design and build internal tools and automations to scale support operations. 

Requirements: 

• Experience in technical support, software engineering, or a related technical role. 

• Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI. 

• Strong debugging skills and a passion for digging deep into technical problems. 

• Clear, concise communication skills to explain complex concepts to technical and non‑technical audiences. 

• Self-starter with curiosity, creativity, and a bias for action.