Senior Service Observability Engineer at Safaricom

Reporting to the Engineering Lead – Service Availability, the position holder will be tasked with monitoring & Observability and improving the operational aspects of all systems in scope within Digital IT, drive automation and Dev-ops across the different domains and foster service monitoring through proactive initiatives like AIOPs, machine learning among other available channels.

 The role is fixed term contract (1 year).
 

Key Responsibilities:

• Proactively building and implementing monitoring services, including end to end monitoring, scripting and automation, modern tooling and maintenance software. 

• Use of AI and Machine learning to perform log analysis and create predictive models that will assist in identifying potential failures. 

• Design, develop and support Inhouse Observability platform. 

• Design and maintain scalable, high-availability observability pipelines and dashboards for microservices and cloud infrastructure.

• Define and enforce SLO/SLI/ SLA/ Error budgets standards, set actionable alerts, and drive continuous reliability improvements.

• Partner with SRE, DevOps, Development Squads and security teams to instrument services using OpenTelemetry and related tooling.

• Build custom Agents, exporters, collectors or integrations where off-the-shelf solutions fall short.

Job Requirements:

• Bachelor’s Degree in either Computer Science, Software Engineering, Business Information Technology, or any other relevant field.
• Domain knowledge in Sysadmin especially Linux, Linux Kernel.
• Strong skills in Go, Rust and a scripting language like Python or Bash for building custom exporters, scripts and integrations.
• Technical understanding of SRE Practices with respect to providing stable services to customers and adhering to availability KPIs, Service Level Objectives, Service Level Indicators & conforming to target monthly error budget. 
• Proven experience with multiple observability platforms (Prometheus/Grafana, ELK/Elastic, Dynatrace, etc.).
• Deep knowledge of manual and auto-instrumentation using OpenTelemetry SDK and Collector.

• Hands-on experience with Kubernetes especially Openshift distro.

• Proficiency with Ansible/ Rundeck/ Helm and integration of observability into build and deployment pipelines.

• Conversant with both ITIL & Agile ways of working.

How to Apply

https://egjd.fa.us6.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/jobs/preview/915