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Learner – Client Success Management at NTT DATA

Nairobi, Kenya Full Time

Job role insights

  • Date posted

    September 18, 2025

  • Closing date

    September 28, 2025

  • Hiring location

    Nairobi, Kenya

  • Qualification

    Bachelor Degree

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Description

 

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Client Success Learner role is designed as a developmental position for individuals interested in building a career in client success management. The learner will work closely with experienced Client Success Specialists to understand best practices in managing Tier 3 client accounts and supporting the contracting process. The role emphasizes learning, shadowing, and gradually taking on responsibilities with guidance.
 
Key Responsibilities:
Client Relationship Development:
  • Learn how to nurture and maintain professional relationships with client representatives, under the guidance of a Client Success Specialist.
  • Observe and support in ensuring clients engage successfully with the organization.
  • Participate in calls/meetings to understand how client satisfaction (CSAT) is monitored and improved.
  • Assist in escalating issues through proper channels, learning how to facilitate resolution in collaboration with resolver groups.
Contract Management:
  • Support in drafting contracts and scopes of work while gaining exposure to contract management best practices.
  • Learn the process of ensuring timely client execution and handover to delivery teams.
  • Gain an understanding of compliance and governance in contracting.
Adoption Support:
  • Shadow Client Success Specialists to learn how clients adopt service features and increase usage.
  • Assist in gathering client feedback and usage data to support adoption initiatives.
  • Observe how value realization is demonstrated to clients.
Expansion & Renewal Awareness:
  • Learn how to identify potential opportunities for up-selling and cross-selling.
  • Gain exposure to renewal processes by assisting in preparation for on-time contract renewals.
  • Support in documenting key client milestones that contribute to renewals and expansions.
Client Success Practice:
  • Participate in team learning sessions, knowledge-sharing forums, and internal training on client success practices.
  • Learn about data quality management, reporting, and maintaining accurate client information.
  • Assist in onboarding Tier 3 accounts on the service portal.
  • Gain hands-on experience with tools, methodologies, and client success KPIs.
Knowledge and Attributes:
  • Building strong interpersonal and communication skills to interact effectively with stakeholders.
  • Developing foundational knowledge in account planning, stakeholder management, and IT service environments.
  • Learning about ITIL practices, contract management, and billing processes.
  • Gaining exposure to financial and strategic aspects of client success (renewals, churn reduction, value realization).
  • Understanding the company’s offerings, positioning, and service portfolio.
Academic Qualifications and Certifications:
  • Bachelor’s degree or equivalent in Information Technology, Business, Sales, or a related field (preferred but not required for entry-level learners).
  • Interest in pursuing ITIL foundation certification, Client success certifications and related industry certifications during the role.
Required experience:
  • Entry-level experience or academic background in IT services, client management, sales, or related fields.
  • Demonstrated eagerness to learn, strong organizational skills, and ability to work collaboratively in a team environment.
  • Previous internship, academic project, or exposure to client-facing roles is an advantage but not mandatory.

Workplace type:

Hybrid Working
 
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Interested in this job?

10 days left to apply

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