IT Administrator at HealthX Africa

• Location: Nairobi, Kenya (00100)
• Job Type: Full-Time
• Experience: 2–4 Years
• Work Setup: Onsite

HealthX Africa is an early-stage healthtech startup building modern telemedicine and digital pharmacy solutions for Africa. The company is seeking a skilled IT Administrator to support and maintain the systems that power patient care, clinics, and internal teams.

This role is ideal for a hands-on problem solver with end-to-end systems knowledge and the ability to operate in a fast-paced, mission-driven environment.

Role:

• IT Administrator

Qualifications

• 2–4 years’ experience in IT support, system administration, or technical operations.
• Proficiency with Windows/Linux, virtualization tools, and cloud platforms (Azure, AWS, or GCP).
• Working knowledge of Microsoft 365, Azure AD, and Intune.
• Familiarity with PBX/VoIP systems and cloud-hosted applications.
• Strong troubleshooting skills across devices, networks, and applications.
• Proactive mindset with strong ownership and systems-level understanding.
• Diploma/Degree in IT, Computer Science, Networking, or equivalent experience.

Good to Have Skills

• Experience supporting digital health, telemedicine, or clinical systems.
• Certifications such as CompTIA Network+, CCNA, or Azure Fundamentals.

Key Responsibilities

• Provide 1st-line IT support across all departments using the helpdesk system.
• Maintain network stability for clinics, HQ, and remote teams (Wi-Fi, VPNs, failover systems).
• Troubleshoot VoIP/PBX, telehealth platforms, video consultation tools, and hardware/software issues.
• Support new clinic setups, expansions, and virtual clinic deployments.
• Manage user accounts, permissions, and compliance in Microsoft 365, Azure AD, and Intune.
• Enforce cybersecurity best practices, including MFA, endpoint protection, and identity management.
• Maintain access logs, device inventories, and IT documentation.
• Set up and support clinic devices (laptops, routers, medical devices, digital pharmacy tools).
• Resolve issues related to EMR, telehealth, and digital pharmacy systems.
• Ensure systems are updated, secure, and compliant.
• Provide feedback to engineering teams and assist in testing new features.

What HealthX Africa Offers

• Competitive compensation and benefits.
• Mentorship from experienced telehealth leaders.
• Opportunities for continuous learning and skill development.
• Flexible working setup designed to support your strengths.
• Purpose-driven work that positively impacts lives across Africa.

How to Apply

Send your CV and Cover Letter to: hr@healthxafrica.com Email Subject: IT Administrator
Deadline: 10th December 2025