Engineer – Infrastructure SRE at Safaricom

Reporting to the Manager - Infrastructure SRE, the role holder will be responsible for building, automating, operating, and continuously improving on-premises, hybrid, and multi-cloud infrastructure platforms using Site Reliability Engineering (SRE) and automation-first principles. The role ensures the availability, performance, scalability, and resilience of critical systems through engineering, automation, and data-driven reliability practices. 

Working closely with the Manager – Infrastructure SRE and platform teams, the role focuses on eliminating manual operational toil, improving system reliability, and embedding automation-first and reliability-by-design principles across on-premises, hybrid, and multi-cloud environments (AWS, Azure, GCP, OCI).

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions
• Implement and support SLIs, SLOs, and error budgets for assigned platforms and services.
• Monitor platform health, availability, latency, and error rates and participate in on-call rotations, incident response, and major incident recovery.
• Design and implement end-to-end infrastructure automation across on-premise data centers, private cloud, and public cloud environments. premise data centers, private cloud, and public cloud environments. premise data centers, private cloud, and public cloud environments.
• Build and maintain Infrastructure as Code (IaC) using Terraform, Ansible, and Helm. Automate infrastructure provisioning, scaling, patching, recovery, and decommissioning.
• Develop scripts and tooling (Bash, Python, PowerShell) to reduce manual operational tasks and contribute to self-healing and auto-remediation workflows.
• Engineer and operate on-premise infrastructure including virtualization, compute, storage, backup, and network platforms. Premise infrastructure premise infrastructure
• Engineer and operate hybrid cloud environments, ensuring seamless integration between data centers and public cloud platforms.
• Engineer and operate infrastructure across AWS, Azure, GCP, and OCI under defined enterprise standards.
• Engineer and operate infrastructure across AWS, Azure, GCP, and hybrid platforms.
• Support Kubernetes platforms (EKS/AKS/GKE/OpenShift), including upgrades, scaling, and reliability tuning.
• Support DevSecOps practices by integrating security checks into pipelines.
• Assist with DR/BCP testing, backup validation, and recovery procedures.
   

Qualifications

• Bachelor’s degree in computer science, Information Technology, Engineering, or a related technical field.
• Proven hands-on experience supporting production infrastructure and cloud platforms.
• Strong automation mindset with demonstrated reduction of manual operational tasks.
• Experience working within ITIL / DevOps / SRE operating models.
• Preferred Certifications (Added Advantage)
• Cloud Associate or Professional certifications (AWS, Azure, or GCP).
• Kubernetes certifications (CKA / CKAD).
• Linux certifications (RHCSA / RHCE).
• DevOps or SRE-related certifications.

Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.

Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.

We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.

Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.

Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.

As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.