Deputy Director, ICT Infrastructure and Support at HELB

Ref. No. HELB/003 - Grade 3
Please use ddictis3@helb.co.ke to apply for this position

Job Profile:
The job holder is responsible for strategic infrastructure innovations, formulation and utilization of policies, regulations
and procedures, planning, directing and coordinating the design, installation, and connectivity of computer systems and
network infrastructure to ensure a robust ICT platform.

a) Duties and responsibilities at this level will entail: -
Infrastructure and Support
I. Spearheading formulation of the Divisional strategic plan and ensuring its implementation to help realization of
institution’s objectives;
II. Ensuring alignment to Enterprise Risk Management Framework to mitigate Directorate risks and closure of audit
issues.
III. Overseeing budget formulation and implementation for the Division to support prudent management of institution’s finances;
IV. Ensuring uptime and high availability of infrastructure environment as per the Institution Charter to enhance delivery of service to customers;
V. Ensuring innovative acquisition of infrastructure technologies to ensure implementation of quality platforms;
VI. Ensuring establishment of efficient communication systems to ensure smooth and fast retrieval of customer information;
VII. Coordinating ICT infrastructure and support functions for the headquarter and regional offices for smooth access of systems;
VIII. Ensuring planning and testing of Business Continuity Plan (BCP) so that Divisional human capital and assets are
protected and are able to function quickly in the event of a disaster;
IX. Ensuing development and implementation of Service Level Agreements with end users and third-party service providers for efficient customer service delivery;
X. Ensuring development and maintenance of the Divisional Risk Register to mitigate Divisional risks, hence institutional risks;
XI. Spearheading formulation and implementation of the performance management system in the infrastructure and
support Division for delivery of institution’s objectives and identification of human capital development areas; and
XII. Ensuring the safe custody, access control and uptime of the servers which hosts the Enterprise Resource Planning
(ERP) software to ensure sustainability of confidentiality, integrity and availability of customer information.
XIII. Leading project teams during maintenance and upgrading of ICT infrastructure projects to enhance health of the
infrastructure.
XIV. Ensuring documentation of all ICT infrastructure setup for ease of maintenance and knowledge transfer to other ICT engineers;
XV. Preparing Request for Proposals (RFPs), bid proposals, contracts, scope of work reports, and other documentation
for ICT projects and associated efforts to prepare for implementations; and
XVI. Overseeing implementation of security solutions, including firewalls, anti-virus solutions, and intrusion detection
systems to ensure integrity and availability of information.

b) Person Specification
For appointment to this grade an officer must have: -
I. Served for a cumulative period of fifteen (15) years relevant work experience three (3) of which must have been at
the grade of Assistant Director, Information Communication Technology or in a comparable position;
II. Bachelor’s degree in information technology, Computer Science, Business IT, Software Engineering, ICT Project
Management, Computer Engineering or any other equivalent qualification from a recognized institution;
III. Masters Degree in any of the following disciplines: - Information Technology, Computer Science, Business Information Technology, Software Engineering, Project Management, Business Administration, Data Science, Computer Engineering or any other equivalent qualification from a recognized institution
IV. Leadership Course lasting not less than four (4) weeks from a recognized institution;
V. At least three(3) of the following Professional certifications : (Certified in the Governance of Enterprise IT (CGEIT),
Certified Information Security Manager (CISM), Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA), Microsoft Certified Solutions Associate (MCSA), Prince2, PMP, Sure Step, or other equivalent qualifications from a recognized institution; Membership to a relevant professional body and in good standing where applicable;
VI. A valid practicing certificate where applicable; and
VII. Shown merit and ability as reflected in work performance and results.

c) Key Skills and Competencies
I. Communication Skills;
II. Experience in Configurations of top tier ERP solutions;
III. Proficiency in programming;
IV. Data Base Querying;
V. Data Analytics;
VI. Demonstrate appetite for Innovation & Disruptive Technologies;
VII. Team player;
VIII. Interpersonal skills;
IX. Emotional intelligence; Data Integration, Data Warehousing, Business Intelligence, OLAP, and Data mining as well as familiarity with ICT standards such as ITIL, COBIT;
X. Risk management and Reporting;
XI. Information and network security;
XII. Experience with Unix/Linux/Windows Operating systems;
XIII. Experience with contact center technologies;
The Officer shall be engaged on contract of up to three (3) years renewable subject to performance and retirement age.

HOW TO APPLY:
Qualified and interested applicants who meet the above requirements are required to submit their job application letters, curriculum vitae, certified copies of academic and professional certificates and relevant testimonials quoting the Title and Reference Number of the position on the cover letter and envelope on or before 16th February 2026 addressed to:

The Chief Executive Officer
Higher Education Loans Board
Anniversary Towers, 19th Floor
P.O. Box 69489 - 00400
NAIROBI, KENYA

Soft copies to be sent to the specific email addresses provided (Please use ddictis3@helb.co.ke to apply for this position) for each position. This information is available on https://www.helb.co.ke/career/ Shortlisted candidates will be required to present their Valid Chapter Six Requirements.

HELB is an equal opportunity employer. HELB encourages applications