Senior Officer, HR Operations & Learning at BRAC Kenya Company Limited

BRAC is an international development organisation founded in Bangladesh in 1972. It partners with over 130 million people worldwide to create sustainable opportunities for those living with inequality and poverty. BRAC’s community-led, holistic approach integrates social development, microfinance, social enterprises, and ultra-poor graduation to drive systemic change. A pioneer in microfinance since 1974, BRAC began expanding its microfinance operations internationally in 2002 and now operates in eight countries across Asia and Africa, reaching over 1 million clients—96% of whom are women.

BRAC Kenya Company Limited (BKCL) is the newest addition to BRAC’s financial services portfolio. Fully owned by BRAC International Holdings B.V. (BIHBV), BKCL was incorporated in February 2024 and licensed as a Digital Credit Provider by the Central Bank of Kenya in June 2025. BKCL’s mission is to provide a range of financial services responsibly to people at the bottom of the pyramid, with a particular focus on empowering women living in poverty in rural and hard-to-reach areas by creating self-employment opportunities, building financial resilience, and harnessing their entrepreneurial spirit.

In line with its mission, BKCL’s credit offerings will include group-based microloans for women and small enterprise loans for entrepreneurs, with plans to introduce tailored solutions for rural smallholder farmers and youth. BKCL adheres to the Universal Standards for Social and Environmental Performance Management (USSEPM) and Client Protection Standards, ensuring clients’ well-being remains at the centre of everything it does to achieve its mission.

Senior Officer, HR Operations & Learning, BRAC Kenya Company Limited

The Senior Officer, HR Operations & Learning will support the design, coordination and delivery of learning and development initiatives while providing operational HR support to ensure effective people management and organisational capacity building. The role is responsible for identifying training needs, coordinating and delivering training programmes, administering learning systems, and supporting core HR operations in line with organisational policies and business needs.

Key Responsibilities:

Learning & Development

• Conduct Training Needs Analysis (TNA) in collaboration with HR Manager and departmental heads using performance data, skills assessments, and business priorities.
• Develop, coordinate, and maintain the annual training calendar, covering internal, external, mandatory, and regulatory trainings.
• Collaborate with BI Learning and Development (L&D) team to help create training modules to facilitate and deliver internal training sessions, inductions, and capacity-building workshops using classroom, virtual, blended, and e-learning approaches.
• Review and update training materials and learning content in collaboration with subject matter experts at Country and Central Technical levels, as well as the L&D Team.
• Coordinate and support external trainers and co-facilitate training sessions where applicable.
• Administer the Learning Management System (LMS), including managing user access, uploading content, tracking participation, and generating learning reports in collaboration with the International team.
• Coordinate induction and onboarding learning programmes to ensure effective integration of new employees.
• Support the implementation and tracking of Individual Development Plans (IDPs) and talent or leadership development initiatives.
• Evaluate training effectiveness and prepare learning reports covering participation, completion rates, feedback, and learning outcomes.

HR Operations Support

• Provide operational support across key HR processes, including employee records management, HR documentation, and HR system updates.
• Support recruitment and onboarding processes through interview coordination, induction logistics, and employee orientation.
• Assist in coordinating performance management activities, including appraisal timelines, documentation, and data consolidation.
• Support HR compliance by maintaining accurate and up-to-date employee records in line with internal policies and regulatory requirements.
• Prepare periodic HR and learning-related reports to support management decision-making.

Culture, Compliance & Continuous Improvement

• Support learning initiatives that promote organisational culture, values, and employee engagement.
• Ensure learning activities comply with internal policies, labor regulations, and industry requirements.
• Identify opportunities to improve learning processes, systems, and training delivery efficiency.

Stakeholder Engagement & Collaboration

• Work closely with the Centers of Excellence (CoE) teams and line managers to support onboarding, learning delivery, staff development initiatives, and HR operational needs.
• Collaborate with departmental heads and internal trainers to plan, schedule, and deliver learning and development activities aligned to business priorities.
• Coordinate learning logistics, including training schedules, venues, materials, attendance tracking, and certification records.
• Liaise with Finance on training-related budgets, costs, and payments, as required.
• Prepare and maintain accurate learning and HR operational reports, including training delivery status, participation, and learning outcomes.

Safeguarding responsibilities:

• Support the implementation of the organisation’s safeguarding policy by integrating safeguarding principles into learning and development activities, onboarding, and HR operational processes.
• Ensure safeguarding expectations are communicated during training sessions, inductions, and staff engagements, and that participants are aware of reporting channels.
• Promote a safe, respectful, and inclusive learning and working environment, and promptly escalate any safeguarding concerns through established reporting procedures.
• Support record-keeping and documentation related to safeguarding training and sensitisation activities, as required.

Educational & Experience Requirements:

• Bachelor's in Human Resource Management, Education, Organisational Development.
• Minimum 2-3 years of relevant experience in Learning & Development, HR Training, or a related Human Resources role.
• Proven hands-on experience in training Coordination, onboarding, and induction programmes using classroom, virtual, and blended learning approaches.
• Experience in supporting HR operations, including employee records management, recruitment coordination, onboarding, and performance management processes.
• Experience in a regulated environment (e.g., banking, financial services, NGO, or corporate organizations) is an added advantage.

Required Competencies:

• Ability to coordinate and facilitate training programmes using classroom, virtual, blended, and e-learning approaches.
• Good understanding of HR operations, labor laws, and compliance requirements.
• Excellent communication, reporting, and analytical skills.    

Salary: Negotiable

If you feel you are the right match for the above-mentioned position, please follow the application instructions accordingly:

External candidates follow the direct apply link or send your updated resume mentioning the position name in the subject line to recruitment.bi@brac.net

Internal candidates are recommended to apply with their latest Resume including all job assignments in detail and a cover letter mentioning core competence and career aspiration with BRAC PIN and email to internal.bi@brac.net copying their immediate reporting manager.

Please mention the name of the position and AD# BI 08/26 in the subject bar.

Only complete applications will be accepted, and short-listed candidates will be contacted.

Application deadline:  11 March 2026