KUKITO CREW MEMBER at JAVA HOUSE

Primary Purpose and Scope the Job (Job Role)

• Assists in the overall smooth operations of the restaurant.

Duties and Responsibilities:

• Welcome guests and maintain high standards of restaurant hygiene as per Company SOPs.
• Quality food preparation and presentation which meets food safety requirements.
• To maintain a hygiene working environment in kitchen by providing clean utensils and washrooms
• Handling cash, assisting guests in take away orders and taking orders via the phone.
• Maintain a fast speed service at all times.
• Take orders from guests and Assist the guests in the processing of orders
• Suggestive selling products and introduction of new ones to guests
• Channels any communication from the guests to ensure an efficient working relationship
• Ensure the kitchen is clean and sanitized.
• Ensure that all food are stored correctly.

KEY ACCOUNTABILITIES:

Key Result Areas/ Key Performance Indicators 

• Ensure that the sops for restaurant hygiene are maintained and consistently adhered to in accordance to food safety requirements.

• Attend to the tables and guarantee compliance to cleanliness standards

•  Ensure all company money is intact as transacted at all times and all transactions accompanied with  official receipts

Performance Indicators

• Food Safety
• Net Promoter Score
• Integrity

Job specifications:

Qualifications

• Excellent verbal communication skills must be able to clearly communicate guests’ needs to Managers.
• Ability  to provide excellent customer service
• Ability to handle a fast-paced working environment
• food safety training will be a plus
• Must have good menu knowledge.
• Must be able to reach, bend, stoop and wipe
• Keen on details

Experience

• Previous experience in a QSR
• In house training.