Group & Event Billing Supervisor at JW Marriott Hotel Nairobi

JOB SUMMARY

Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. 

Assist and check turnovers, figures, postings, billing and documents for accuracy. Set-up proper billing accounts for Group and Catering Agreement according to Financial and Credit policies. 

Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. Record, store, access, and/or analyze computerized Group and Event Billing supporting documentation and other financial information.

Prepare, review, reconcile, and issue bills, invoices, and account statements according to company procedures.

Ensure compliance with standard and local operating procedures (SOP’s and LSOP’s). Work closely with various departments and outside entities to achieve successful groups and events from pre-arrival through final bill.

CANDIDATE PROFILE 

Education and Experience

• 3-year degree or diploma in Hospitality Management, Finance, Business Administration, or related major;  at least 5 years eof xperience in the credit management, event management, or related professional area required.

CORE WORK ACTIVITIES

Managing Event Logistics and Operations

• Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring billing accuracy.
• Adheres to all standards, policies, and procedures.
• Ensure advance deposit for Groups and Events are received in accordance to the terms of the Group and Catering sales agreements.
• Tracking of Group and Events deposits in Opera Sales & Catering per internal controls policies.
• Prepare, review, and issue bills, invoices, and account statements according to company procedures.
• Review group master bills for accuracy.
• Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
• Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
• Organize, secure, and maintain all supporting documents for Groups and Events in accordance with document retention policy and procedures.
• Submit Bonvoy Events claims in Group Posting tool.
• Follow-up and resolve past due balances for customer event invoices until payment in full is received or resolved.
• Process, follow-up and submit any Refunds due to customers on finalization of event billing resulting in credit due.
• Performs other duties as assigned to meet business needs. 

Ensuring and Providing Exceptional Customer Service 

• Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
• Actively listen and respond positively to guest communications, concerns, and requests using brand or property specific process to resolve any issues.

Co-ordinating with Event Management Teams

• Attend pre- and post-event meetings as required to review/communicate group billing requirements.

Conducting Human Resources Activities

• Works with the property staff and customers to address any billing challenges.
• Performs other duties as assigned to meet business needs. 
• Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
• Ensure that employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.

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https://careers.marriott.com/group-event-billing-supervisor/job/757F6EE0C4414A1E7F4746A9A5001C0D?utm_medium=jobboard