Process Engineer at M-KOPA

This role offers the opportunity to shape manufacturing excellence at a crucial growth moment. You'll design and optimize processes that support high-volume phone refurbishment operations, working with talented cross-functional teams including production, quality assurance, engineering, and operations to build a culture of continuous improvement.

We foster a culture where operational excellence meets data-driven problem-solving. Our team values continuous improvement, collaborative troubleshooting, and processes that deliver real results. You'll be empowered to demonstrate how thoughtful process engineering directly contributes to quality output and operational efficiency, working at the intersection of manufacturing technology and team development.

At M-KOPA, our Refurbishment and Care Centre isn't just a repair facility—it's the backbone of our product quality and the engine that drives our ability to serve millions of customers across Africa.

In this role, you would be responsible for:

• Designing, documenting, and optimizing production processes to deliver excellence in phone refurbishment and repair operations

• Analyzing Care Centre processes and proposing MES (Manufacturing Execution System) requirements and optimization plans

• Conducting process improvement initiatives including layout planning and workflow optimization at refurbishment facilities

• Analyzing systematic failures in operations, developing improvement plans, and following up on implementation results

• Championing and practicing 6S Kaizen principles to drive continuous improvement culture

• Developing and executing strategies to enhance efficiency, reduce waste, and improve overall operations

• Analyzing process data to identify bottlenecks and implement data-driven solutions

• Troubleshooting process-related issues and maintaining high operational functionality

• Organizing, coordinating, and managing daily and weekly team engagement activities within the Care Centre

• Collaborating with engineering, quality assurance, and production teams to resolve inter-department blockers

• Providing training and skill assessments for new and incumbent personnel to build a high-performing team

• Identifying, documenting, and reporting unsafe practices, faulty operations, and product imperfections

• Reporting work progress and operational anomalies to management in a timely manner

• Maintaining comprehensive documentation and communication with cross-functional teams

This is a role based in Nairobi, Kenya and if successful, you would be reporting to the Head of Manufacturing at M-KOPA.

Your application should demonstrate:

• Degree in Mechatronics, Electrical, Instrumentation & Control Engineering, or related field

• Proven experience in the electrical engineering field with focus on process optimization

• Strong knowledge of Kaizen 6S Principles and continuous improvement methodologies

• Superb analytical, problem-solving, and critical thinking skills with data-driven approach

• Understanding of production machinery, proper assembly procedures, and manufacturing safety protocols

• Ability to read and interpret technical drawings, blueprints, and schematics

• Strong leadership abilities with experience coaching, training, and developing teams

• Superb written and verbal communication skills with ability to work across departments

• Proficiency in MS Office and data analysis tools

• Fast learner with ability to work under pressure in a fast-paced environment

• Great attention to detail and organizational skills with excellent time management

• Proficiency in C+ and .Net languages is desirable

• Familiarity with databases such as SQL Server and Oracle

• Experience working with MES (Manufacturing Execution System) is preferred

• Experience in smartphone production processes and repair is an added advantage

If the above is of interest to you, please apply.

https://jobs.ashbyhq.com/M-KOPA/7430ffa4-899f-454f-a8b0-2cce2af436ce?locationId=ed2d7763-f433-4318-abeb-919068213c32