Engineer – CCS & Billing SRE Engineer at Safaricom

Reporting to the Tech Lead - CCS & Billing SRE, the position holder will support billing Products & Services offered to Safaricom customers to deliver high-quality service within the set KPIs. Billing Products & Services comprise all billing services, including, but not limited to, Billing platforms, Mediation and the Pretups systems. 

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Provide technical leadership by driving excellence in operations support for all Enterprise Integration, BPM & associated services.
• Ensure due diligence is performed for all Enterprise Integration & BPM solutions including but not limited to health checks, performance review and daily maintenance tasks by building automated monitoring for all defined Operational KPIs e.g., Availability, Reliability (SLA, MTTD, MTTR & MTBF), Quality, Resource capacity utilization.
• Actively participate and contribute to the definition and execution of best-in-class Enterprise Integration architecture and technical evolution roadmap that aligns with enterprise architecture, cyber security and data privacy guidelines.
• Coordinate releases of new products and services into production, ensure alignment of all stakeholders, review runbooks and change work instructions to ensure deployment as per plan while achieving non-functional and operational requirements.
• Lead in identification of technical debt and services re-design to fix recurring production issues.
• Planning, coordinating execution and documenting the business continuity all the services in the domain to ensure disaster recovery readiness is achieved.
• Continuously evaluate the performance of the systems in the domain, review configurations and monitoring to ensure policy and technical compliance, recommend improvements and track closure.
• Engaging stakeholders across different business units on continuous service improvement initiatives within the domain, track, update on progress to closure manage any impediments.
• Maintain reports on team performance, vendor performance and system performance as well as review departmental and divisional reports especially around availability, capacity, and service management, pick out any actions that require attention and prioritize for resolution.
• Undertake supplier engagement to ensure delivery and 3rd line support objectives are met.
• People Management: Undertake regular one on ones, performance reviews, mentorship and ensure proper resource scheduling of team members to ensure optimal performance.
• Lead the team in research in new ways of operating Enterprise Integration solutions, identify opportunities for automation and spearhead the adoption of machine learning and AIOps.
   

Qualifications

• BSc. Degree in Telecommunication Engineering/Electrical & Electronics engineering/Computer Science/IT.
• 5 years’ experience, 2 years of which leading a team of Engineers in a busy IT environment.
• Proficiency in networking protocols – TCP/IP, professional certification e.g. CCNA/CCNP or equivalent is preferred.  
• Software Engineering methodologies including Agile-oriented development.  
• Proficiency in networking protocols – TCP/IP, DNS and load balancing.
• Working knowledge in Unix systems and Databases – Oracle, MySQL.
• Working knowledge of security encryption solutions – SSL, firewalls, VPN, IPsec
• Strong experience in programming/scripting language(s) – Python, Perl, Shell, java or equivalent.
• 3rd Party RESTful API integration, PHP, MySQL, SQL server, web service working knowledge preferred.  
• Experience with container and scheduling technologies (Docker, Kubernetes) and microservices architecture. 
   

Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.

Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.

We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.

Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.

Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.

As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.