Senior Customer Experience Officer, Digital and Creative Services at HELB

Ref. No. HELB/018 - Grade 6
Please use scxdcs@helb.co.ke to apply for this position

Job Profile
The office holder will be responsible for creating artistic concepts, supervising the creative team, collating the creative and design needs for HELB.

a) Job specification.
I. Creating artistic concepts and ideation that align with the business needs.
II. Creating business branding materials for product & services awareness creation
III. Engaging business units to develop/ review business workplans into communication objectives.
IV. Supervising the creative team, track productivity and liaise with support business functions for resources and
equipment.
V. Developing and enforcing approvals, signoffs, and risk schedule from all editorial and creative products.
VI. Tracking insights from multi-channel platforms and integrating the same into organization communication strategy.
VII. Collating the creative & design needs for HELB.
VIII. Recommending changes to workflows to improve efficiencies and cut operational costs.

b) Person Specifications
For appointment to this grade an officer must have: -
I. Served for a cumulative period of six (6) years relevant work experience three (3) of which must have been in the
grade of Corporate Communication Officer I or in a comparable position;
II. Bachelor’s degree in public relations, Communication, Journalism, Marketing,
III. International relations or equivalent qualifications from a recognized institution;
IV. Membership to a relevant professional body and in good standing where applicable;
V. Certificate in Computer Applications; and
VI. Shown merit and ability as reflected in work performance and results.

c) Key Competencies and skills
I. Communication
II. Planning and organizing
III. Problem Solving
IV. Analytical
V. Report writing.
VI. Innovative
VII. Emotional intelligence
VIII. Creativity
IX. Team player
X. Time Management
The Officer shall be engaged on contract of up to three (3) years renewable subject to performance and retirement age.

HOW TO APPLY:
Qualified and interested applicants who meet the above requirements are required to submit their job application letters, curriculum vitae, certified copies of academic and professional certificates and relevant testimonials quoting the Title and Reference Number of the position on the cover letter and envelope on or before 16th February 2026 addressed to:

The Chief Executive Officer
Higher Education Loans Board
Anniversary Towers, 19th Floor
P.O. Box 69489 - 00400
NAIROBI, KENYA

Soft copies to be sent to the specific email addresses provided (Please use scxdcs@helb.co.ke to apply for this position) for each position. This information is available on https://www.helb.co.ke/career/ Shortlisted candidates will be required to present their Valid Chapter Six Requirements.
HELB is an equal opportunity employer. HELB encourages applications