Deputy Director, Corporate Communication at HELB

Ref. No. HELB/005 - Grade 3
Please use ddcc@helb.co.ke to apply for this position

Job Profile
The job holder is responsible for conceptualizing, planning and overseeing implementation of corporate communication
[Public Relations activities], product marketing and customer experience strategies, policies, systems and initiatives that translate into brand value enhancement, Institution’s visibility, drives the Institution’s Sustainability Agenda, Corporate Social Investment, Stakeholder Engagement, Service Quality Assurance and Reputational Risk Management.

a) Job Specifications
Duties and responsibilities at this level will entail: -
The job holder is responsible for conceptualizing, planning and overseeing implementation of corporate communication
[Public Relations activities], product marketing, policies, systems and initiatives that translate into brand value enhancement, Institution’s visibility, drives the Institution’s Sustainability Agenda, Corporate Social Investment, Stakeholder Engagement, and Reputational Risk Management.
I. Develop, implement and review corporate communications policies, strategies, standards, guidelines and procedures.
II. Leading the conceptualization, ideation, planning and implementation of corporate communication, branding, and
public relations strategies.
III. Overseeing the management of annual events to promote smooth stakeholder engagement and publicize activities of
the institution including stakeholder engagement forums
IV. Spearheading the development, packaging and production of communication briefs and publications for internal
and external use;
V. Spearheading all the media campaign engagements for the institution in liaison with respective divisions to drive
brand visibility and uptake of the institution’s products and services.;
VI. Overseeing all internal and external communication for the institution to ensure information consistency.
VII. Spearheading the organization’s Corporate Social Investment and Sustainability Agenda.
VIII. Coordinating official communication with the media and coverage of HELB events and activities;
IX. Developing, implementing and managing the social media strategy to promote visibility of HELB;
X. Designing communication infrastructure of the HELB brand through publications, merchandising and marketing;
XI. Establishing and maintaining linkages with internal and external stakeholders for mutual beneficial relationships;
XII. Developing and disseminating Information Education Communication (IEC) materials
XIII. Coordinating media events and publicity programmes;
XIV. Overseeing and coordinating website content and updates; and
XV. Overseeing closure of audit issues and adherence to enterprise risk management for compliance

b) Person Specifications
For appointment to this grade an officer must have: -
I. Served for a cumulative period of fifteen (15) years relevant work experience three (3) of which must have been in
the grade of Assistant Director, Corporate Communication and Customer Experience or in a comparable position;
II. Bachelor’s Degree in Public relations, Communication, Journalism, Marketing, International relations or equivalent
qualifications from a recognized institution;
III. Master’s Degree in Public relations, Communication, Journalism, Marketing, International relations or equivalent
qualifications from a recognized institution;
IV. Leadership Course lasting not less than four (4) weeks from a recognized institution;
V. Membership to a relevant professional body and in good standing where applicable;
VI. A valid practicing license where applicable;
VII. Certificate in Computer Applications; and
VIII. Shown merit and ability as reflected in work performance and results.

C) Key Skills and Competencies
I. Effective Communication and interpersonal skills
II. Team Player
III. Negotiation and Networking
IV. Emotional Intelligence
V. Strategic Thinking
VI. Innovative and Creative
VII. Effective Decision Making
VIII. Presentation Skills
IX. Analytical
X. Report Writing
XI. Stress Management
The Officer shall be engaged on contract of up to three (3) years renewable subject to performance and retirement age

HOW TO APPLY:
Qualified and interested applicants who meet the above requirements are required to submit their job application letters, curriculum vitae, certified copies of academic and professional certificates and relevant testimonials quoting the Title and Reference Number of the position on the cover letter and envelope on or before 16th February 2026 addressed to:

The Chief Executive Officer
Higher Education Loans Board
Anniversary Towers, 19th Floor
P.O. Box 69489 - 00400
NAIROBI, KENYA

Soft copies to be sent to the specific email addresses provided (Please use ddcc@helb.co.ke to apply for this position) for each position. This information is available on https://www.helb.co.ke/career/ Shortlisted candidates will be required to present their Valid Chapter Six Requirements.
HELB is an equal opportunity employer. HELB encourages applications