Faulu MFB – Universal Banker at Old Mutual

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Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Working closely with the Business Growth & Development Manager the job holder will ensure implementation of sales & business growth strategies and at the same time ensure quality of the MSME book. He/she will identify business growth opportunities, acquire clients in area of jurisdiction, provide support first through Faulu Business Account opening, manage daily utilization towards future lending and build a sizeable portfolio in both deposits & MSME ensuring excellent client experience.

1. KEY TASKS AND RESPONSIBILITIES

KEY MEASURABLE GOALS

• Achievement of quality portfolio to meet targets <3 % for above 30 days and nil for below 30 days
• Timely loan recovery and follow-ups to minimize delinquencies and improve portfolio
• Client acquisition, increase rate of MSME loan uptake and relationship management.
• Increase revenues through cross selling of other bank products e.g. sale of cheque books, mobile banking enrolment.
• Active Deposit Mobilization to meet set targets.

KEY RESPONSIBILITIES

• Proactively market and generate business through client recruitment, deposit mobilization and disbursement
• Conduct regular visits and follow-ups with customers to ensure satisfaction and foster long-term relationships
• Maintain up to date records of all customer visits for all customers
• Cross sell all Faulu products and services to both existing and potential clients
• Business growth initiatives including marketing activities, new business signups, new partnerships etc
• Prepare credit appraisals, analysis and present to the Branch Credit Committee meetings further review & recommendations
• Adhere to current procedures, processes, memos and circulars as may be issued from time to time
• Provide ongoing support to Remote Sales Consultants to enhance their productivity and effectiveness
• Address all customer queries within stipulated Service Level Agreements (SLAs)
• Monitor the portfolio quality on a daily basis and proactively institute remedial actions
• Promote Digital Banking adoption by onboarding and supporting customers on usage of Digital Banking platforms (Digi Cash, Internet Banking USSD Code)
• Liaison with the branch leadership team, local authority i.e. chiefs, opinion leaders to reinforce loan collections
• Monitor, on a continuous basis, all transactions to ensure that unusual and suspicious transactions are reported to the Money Laundering Reporting Officer (MLRO)
• Implementing and enforcing the board approved AML, KYC & CFT policy in as far as is applicable within my area of responsibility

2. SKILLS, KNOWLEDGE & COMPETENCIES

• Business management skills

• Credit management skills Supervisory skills

• At least 4 years as a Universal Banker doing MSME loans

• Lending hands-on experience of at least 3 years.

Competencies Required

• Good communication
• Interpersonal skills
• Team leader/player

3. QUALIFICATIONS & EXPERIENCE

• Business related degree from a recognized university

Professional Qualifications

• Accounts Qualification Section 4 of CPAs

Additional Qualifications/Experience (Preferred, Not A Requirement)

• Master’s degree

4. ANTI-MONEY LAUNDERING (AML) EXPECTATION

The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Skills

Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling

Competencies

Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Instills Trust
Interpersonal Savvy
Nimble Learning

 

Education

NQF Level 3 & NQF Level 2 - Below school leaving

 

Apply

https://oldmutual.wd3.myworkdayjobs.com/en-US/Old_Mutual_Careers/details/Faulu-MFB---Universal-Banker_JR-77092?locationCountry=9e684fd7be1e469d9ee955a4c3b754be

Closing Date

30 December 2026 , 23:59

The Old Mutual Story!