Branch Senior Relationship Officer at Family Bank

Job Purpose:

• To oversee the credit loan book portfolio of the branch and to provide branch-based financial products & services, follow up on pipeline of leads and to grow branch customer base through proactive sales activities.

Key Responsibilities

• In a branch without a Branch Relationship Manager, oversee the credit control function at the branch by enforcing adherence to the credit policy and procedures.
• In charge of the branch loan book in absence of the Branch Relationship Manager.
• Provides leadership to the Relationship officers at the branch level.
• Be the custodian of a comprehensive set of Credit Risk Policies and Procedures at the branch; as well as recommend any necessary changes in the credit policy to senior management.
• Meet Business Banking sales targets both in number of accounts and volume and deposits through cross selling to existing customers and acquiring new customers.
• Generate new customers/ new company’s referrals from head office, existing customers, or personal connections.
• Prepare target audience/lead lists and sales activities plans; implement and fill in accurately sales activities reports.
• Conducts daily sales calls from prioritized lead lists with the objective of scheduling companies visits / customer’s meetings.
• Conducts daily company visits/ customer meetings with the objective of acquiring new customers / selling bank products.
• Receive, verify, and certify against original; all account application documents and forms from customer.
• Ensure compliance with the Data Protection laws, policies and procedures of the Bank.
• Check and verify the accuracy, completeness of the documents against the checklist provide according to product lines; KYC/AML compliance requirements.
• Follow up on accounts and products opening and process on system.
• Communicate to customers on accounts declined.
• Handling and monitoring customer enquiries and complaints effectively to ensure retention and loyalty.

Qualifications:

• Bachelor’s degree in commerce/business related field.
• At least three (3) years’ experience in credit with relevant experience in credit analysis and/or Credit relationship management with proven result track record.
• Have a minimum of 5 years working in the Banking Industry; with relevant experience in product knowledge, analytics and risk management.
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry
• Able to apply financial knowledge and skills to achieve business goals.
• Able to identify and minimize potential and inherent risks in banking.
• Communicates effectively and can explain complex Business issues.
• Proficient in the use of Banking and office management systems.

Competencies:

• Goal focused and able to spot business opportunities.
• Builds networks and maintains strong relationships.
• Able to manage and influence others to achieve results.
• Has passion and drive to achieve results under difficult circumstances.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity and respect for others.

How to Apply:

Send your CV and cover letter to: recruitment@familybank.co.ke

Deadline: 20th August 2025