OPERATIONS LEAD (Kenya) at CITAM

OPERATIONS LEAD OPPORTUNITY WITH CHRIST IS THE ANSWER MINISTRIES [CITAM]

Christ Is the Answer Ministries [CITAM] is an English-speaking Pentecostal church committed to a holistic Gospel that impacts society in every sphere of life. Currently, CITAM has 33 assemblies in Kenya and 4 outside Kenya and provides quality education through 12 CITAM Schools and PAC University. The Ministry runs a Farm, CITAM Kadolta Resort, Catering Units, CITAM Outfitters, the CITAM Children’s Center, Mission Stations in Northern Kenya, provides value-based media services through Hope FM, Hope Recording Studios, Hope Creatives & Digital, Hope TV, and CITAM Church Online among other social media platforms.

Job Summary

The Operations Lead provides strategic and operational oversight to ensure the seamless functioning of all organizational processes, infrastructure, and services within Hope Media. The role ensures operational efficiency, risk management, and alignment of daily activities with the unit’s mission and Christ-centered values.

The position reports to the Head of Media.

 Key Responsibilities

• Develop and implement operational strategies that support organizational goals, efficiency, and sustainable growth across all departments.
• Streamline processes, standard operating procedures and operational workflows to maximize efficiency, minimize errors and improve service delivery.
• Oversee allocation, utilization and maintenance of physical and financial resources to ensure operational sustainability and cost-effectiveness.
• Ensure adherence to organizational policies, regulatory requirements and safety standards while managing operational risks proactively.
• Facilitate collaboration between content, technical, commercial and administrative teams to ensure smooth operations and alignment with strategic priorities of the media house.
• Track operational KPIs, prepare reports and provide insights for informed decision-making and continuous process improvement.
• Lead operational projects, infrastructure upgrades and facility management to support media production, broadcast, and administrative functions.
• Mentor, develop and motivate operational staff, fostering a culture of accountability, teamwork and excellence.
• Promote adoption of new tools, technologies and best practices to enhance operational efficiency, agility and impact.
• Model Christ-centered values in operational management, demonstrating integrity, accountability and alignment with ministry objectives.

• Must be a born-again, mature Christian who conforms to the CITAM statement of faith.
• Bachelor’s degree in business administration, Media Management, Operations, or related field (Master’s preferred).
• At least 7 years’ experience in a similar role.
• Proven experience with relevant compliance standards.
• Strong background in financial monitoring, reporting, and cost management.
• Excellent rapporteur, policy management, and cross-functional coordination skills.
• Strong analytical and problem-solving abilities.
• In-depth understanding of operational processes in a multi-platform media environment.
• Excellent organizational and project management skills.
• Strong communication, reporting, and stakeholder management ability.
• Proactive, detail-oriented, and results-driven.

Interested and qualified applicants should apply via this link:    https://citam.mcidirecthire.com/external/currentopportunities

The closing date for applications is 10th April 2026.

CITAM is an equal opportunity employer. Canvassing will lead to automatic disqualification

Notice: Beware of scams - CITAM does not ask for payment at any point during our recruitment process.

Only shortlisted candidates shall be contacted