PURPOSE:
Reporting to the Head – Life Operations, the Head of Agency Training will be responsible for leading the design, implementation, and continuous improvement of training programs for Financial Advisors at CIC Life Assurance. This role ensures that Financial Advisors are thoroughly equipped with the technical knowledge, product proficiency, sales capabilities, and regulatory awareness required to effectively offer life insurance solutions and deliver superior customer service. The role also supports talent development, succession planning, and the building of a high-performance sales culture.
PRIMARY RESPONSIBILITIES:
- Strategic Responsibilities
- Training Strategy Development: Develop a comprehensive training and development strategy that aligns with the company’s growth objectives in the life insurance sector.
- Training Needs Analysis: Identify knowledge and skill gaps through performance data, field assessments, and collaboration with sales leaders.
- Business Alignment: Ensure training efforts support strategic sales targets, customer retention goals, and brand positioning.
- Talent Development: Implement programs for identifying and developing high-potential Financial Advisors and future leaders.
- Industry Research: Stay current on trends in life insurance sales, digital learning tools, and competitor training practices.
- Budget Oversight: Manage the training budget, ensuring efficient allocation and return on investment in training activities.
- Operational Responsibilities
- Curriculum Development: Design targeted training content covering life insurance products, financial planning principles, regulatory guidelines, ethical selling, and customer engagement.
- Training Delivery: Facilitate onboarding, technical training, sales coaching, and refresher sessions using diverse delivery methods (in-person, online, blended).
- Scheduling & Logistics: Maintain and manage a detailed training calendar; organize venues, materials, and communication with participants.
- Field Coaching: Provide on-the-job coaching, role plays, and sales clinics to reinforce skills in real-life scenarios.
- Evaluation & Impact Measurement: Track training effectiveness using feedback tools, knowledge assessments, and advisor performance metrics.
- Compliance Training: Deliver training on insurance regulations, AML/KYC guidelines, and industry codes of conduct.
- return on investment in training activities.
- Governance Responsibilities
- Ensure all training programs comply with the Insurance Regulatory Authority (IRA) requirements and internal company standards.
- Maintain accurate training records for audits, certification tracking, and regulatory inspections.
- Proactively identify and mitigate training-related compliance risks.
- Culture & Leadership Responsibilities
- Build and maintain a strong training team and ensure effective succession planning.
- Champion a culture of learning, integrity, and customer-centricity across the Agency Force.
- Collaborate with Agency Services and Sales departments to drive engagement and recognition of high-performing advisors.
- Support individual development planning and personalized learning journeys.
- Lead by example, providing transformational leadership that inspires excellence and innovation.
| Key Skills, Knowledge, Experience and Behavioural Competencies | |||||||||||||||
| Academic and Professional Requirements
Experience Required:
Key Competencies: · Expertise in Life Insurance Products & Sales Processes · Proficient in Instructional Design and adult learning methodologies · Strong Leadership and Coaching skills · Excellent Presentation and Facilitation capabilities · Analytical with strong Needs Assessment and Performance Evaluation experience · Skilled in Stakeholder Engagement and Communication Skills required: · Leadership and management skills: Ability to lead and motivate trainers, trainees, and stakeholders. · Communication and interpersonal skills: Effective communication, presentation, and facilitation skills. · Training design and development skills: Ability to design, develop, and deliver engaging training programs. · Technical knowledge: Understanding of the subject matter or industry. · Needs analysis skills: Ability to identify training needs and develop solutions. · Project management skills: Ability to manage training projects, timelines, and budgets. · Evaluation and assessment skills: Ability to measure training effectiveness and identify areas for improvement. · Adaptability and flexibility: Ability to adapt to changing training needs and environments. | |||||||||||||||
| CIC Insurance Values | |||||||||||||||
| CIC insurance Group is committed to providing excellent service, spur further growth and employees are required to align their behaviour to the following core values as critical to driving their performance; · Integrity- Be fair and transparent · Dynamism- Be passionate and innovative · Performance- Be efficient and results driven · Co-operation- Live the Co-operative spirit | |||||||||||||||
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 11th September, 2025. Please note only short-listed candidates will be contacted. If you do not hear from us by 31st October, 2025 consider your application unsuccessful.
N/B: This job advert is open to both internal and external candidates.
