Director Operations at HELB

HELB Ref. No. HELB/001 -Grade 2:
Please use dops@helb.co.ke to apply for this position

Job Profile
The job holder will be responsible for spearheading the formulation of sound policies, strategies and systems that will
drive the Vision of the institution, ensure effective and efficient execution of Credit Management function and customer
base, ensure timely and equitable annual processing and disbursement of loans, bursaries and scholarships to students;
overseeing timely repayment of all matured loans for sustainable revolving fund, provision of accurate data for processing of all products applications and management of all institutional documents for ease of storage, retrieval, and utilization to support the Board’s operations and overseeing optimization of digital service delivery to improve customer satisfaction index and aligning the Directorate to the institution’s Enterprise Risk Management Framework.

a) Job Specifications
Duties and responsibilities at this level will entail: -
I. Spearheading formulation of institution’s strategic direction and supporting strategic initiatives in Lending and Records management;
II. Overseeing preparation, co-ordination and monitoring of Lending Directorate annual Action plans;
III. Spearheading the implementation of the Credit Policy, HELB Act and any legislative and regulatory framework in managing the institution’s products;
IV. Spearheading the formulation, implementation, and evaluation of market penetration strategies;
V. Overseeing quality assurance for product development, creating awareness and uptake in the targeted markets;
VI. Overseeing the motivation and retention of staff within the Directorate;
VII. Overseeing the execution and review of the approved Directorate budgets;
VIII. Spearheading the setting of comprehensive annual performance targets;
IX. Spearheading continuous re-engineering of business processes within the Directorate;
X. Evaluating all periodic performance reports from all business units within the Directorate;
XI. Spearheading the formulation and review of Service Level Agreements (SLAs) and Memorandum of Understanding
with strategic partners to ensure compliance;
XII. Spearheading the development and implementation of the Division Business Continuity Plan;
XIII. Spearheading the implementation of the Enterprise Risk Management Framework for governance and risk compliance within the directorate;
XIV. Overseeing the management of credit portfolio including recovery of all matured loans.
XV. Overseeing disbursement of funds to beneficiaries;
XVI. Managing the Means Testing Instrument (MTI) process;
XVII. Mentoring and coaching across the Directorate;
XVIII. Preparing Loan Disbursement and Recovery Committee Board papers;
XIX. Overseeing formulation policies and procedures on documentation and record management;
XX. Overseeing the development and implementation of records management strategy.

b) Person Specifications
For appointment to this grade an officer must have: -
I. A cumulative period of fifteen years (15) relevant work experience, five (5) of which must have been at senior management position;
II. Bachelor’s degree in commerce, Business studies, Statistics, Finance, Accounting, Economics, Education,
III. Social Sciences or in any related field from a recognized Institution;
IV. Master’s degree in business administration, Social Sciences, or a related discipline from a recognized institution;
V. Leadership Course lasting not less than four (4) weeks from a recognized institution;
VI. Membership of a relevant professional body and in good standing where applicable;
VII. Practicing License where applicable;
VIII. Certificate in Computer Applications; and
IX. Demonstrated outstanding managerial and professional competence as reflected in work performance and results.

c) Key Skills and Competencies
I. Effective Communication and interpersonal skills
II. Team Player
III. Negotiation and Networking Skills
IV. Emotional Intelligence
V. Strategic Thinking
VI. Innovative and Creative
VII. Effective Decision Making Skills
VIII. Presentation Skills
IX. Analytical Skills
X. Mentorship and Coaching
XI. Stress Management
The Officer shall be engaged on contract of up to three (3) years renewable subject to performance and retirement age.

HOW TO APPLY:
Qualified and interested applicants who meet the above requirements are required to submit their job application letters, curriculum vitae, certified copies of academic and professional certificates and relevant testimonials quoting the Title and Reference Number of the position on the cover letter and envelope on or before 16th February 2026 addressed to:

The Chief Executive Officer
Higher Education Loans Board
Anniversary Towers, 19th Floor
P.O. Box 69489 - 00400
NAIROBI, KENYA

Soft copies to be sent to the specific email addresses (Please use dops@helb.co.ke to apply for this position) provided for each position. This information is available on https://www.helb.co.ke/career/. Shortlisted candidates will be required to present their Valid Chapter Six Requirements.

HELB is an equal opportunity employer. HELB encourages applications