Deputy Director, Operations: Debt Management at HELB

Ref. No. HELB/002 - Grade 3
Please use ddodm@helb.co.ke to apply for this position

Job Profile
The Job holder is responsible for the overall formulation, review and implementation of loan repayment and recovery
policies, procedures, systems and strategies to manage the credit risk and foster timely recovery and repayment of all
matured Undergraduate, Partner Managed funds, Technical and Vocational Educational Training (TVET) and Jielimishe loans in both formal and informal sectors to create a sustainable revolving fund.

(a) Job Specification
Duties and responsibilities at this level will entail: -
I. Overseeing management of the mature loan portfolio;
II. Overseeing the formulation and implementation of debt management policies, strategies and systems;
III. Spearheading liaison with relevant agencies and organizations on matters related to inspection, investigation, prosecution, and enforcement of HELB Act;
IV. Overseeing preparation and submission of periodic repayment and recovery reports to management and the Board of directors;
V. Overseeing the identification of training needs for the Divisional staff;
VI. Spearheading formulation and implementation of interdepartmental Service Level Agreements (SLAs);
VII. Driving the department’s Business Continuity Management (BCM);
VIII. Overseeing the management of relationships with relevant stakeholders;
IX. Overseeing appraisal and evaluation of performance for the staff in the department
X. Ensuring development and management of a knowledge sharing platform in the department;
XI. Spearheading the implementation of the Enterprise Risk Management Framework within the department.
XII. Overseeing the allocations of all payments to individual loanee accounts to ensure accurate balances;
XIII. Overseeing the process of issuance of compliance certificates to both loanees and employers;
XIV. Ensuring periodic communication to all loanees and employers

(b) Person Specification
For appointment to this grade an officer must have: -
I. Served for a cumulative period of fifteen (15) years relevant work experience three (3) of which must have been in the grade of Assistant Director, Operations, or in a comparable position;
II. Bachelor’s degree in commerce, Business studies, Statistics, Finance, Accounting, Economics, Education, Social Sciences or in any related field from a recognized Institution;
III. Master’s degree in business administration, Social Sciences, or a related discipline from a recognized Institution;
IV. Leadership course certificate lasting not less than four (4) weeks from a recognized institution;
V. Membership to a relevant professional body and in good standing where applicable;
VI. Practicing License where applicable;
VII. Proficiency in computer applications; and
VIII. Shown merit and ability as reflected in work performance and results

(c) Key Competencies and Skills
I. Leadership;
II. Negotiation;
III. Communication;
IV. Analytical;
V. Credit management;
VI. Coaching and mentoring;
The Officer shall be engaged on contract of up to three (3) years renewable subject to performance and retirement age.

HOW TO APPLY:
Qualified and interested applicants who meet the above requirements are required to submit their job application letters, curriculum vitae, certified copies of academic and professional certificates and relevant testimonials quoting the Title and Reference Number of the position on the cover letter and envelope on or before 16th February 2026 addressed to:

The Chief Executive Officer
Higher Education Loans Board
Anniversary Towers, 19th Floor
P.O. Box 69489 - 00400
NAIROBI, KENYA

Soft copies to be sent to the specific email addresses provided (Please use ddodm@helb.co.ke to apply for this position)  for each position. This information is available on https://www.helb.co.ke/career/ Shortlisted candidates will be required to present their Valid Chapter Six Requirements.

HELB is an equal opportunity employer. HELB encourages applications