Subscribe for Job Alerts
0111465659 admin@hrmd.co.ke
Post a job
Post a job
SharonKwanga

SharonKwanga

Senior Receptionist
KES30,000/month
0 (0 Reviews)

About me

• Managed over 100 incoming calls daily, accurately routing inquiries and ensuring timely resolution of client requests.

• Scheduled and coordinated appointments for clients, enhancing service delivery and operational flow by 15%.

• Handled booking of meeting rooms and managed the front office calendar to ensure optimal use of resources, increasing efficiency by 20%.

• Resolved 80% of customer inquiries related to intellectual property services, improving overall satisfaction ratings by 10%.

• Organized and maintained front office operations, creating a professional and welcoming environment for clients and visitors, resulting in a 25% increase in positive feedback.

• Trained and mentored new receptionists, leading to improved team performance and efficiency by 30%.

• Implemented security protocols for visitor identification, resulting in a 20% decrease in security incidents.

Skills

Communication Skills Customer Support

Work Experience

Receptionist (Work Study Program)
University of Nairobi January 4, 2021 - 04/01/2023 • Welcoming and Assisting Prospective Students: 25% improvement in the satisfaction of prospective students and parents during campus visits. • Answering Admissions Inquiries: Responded to 98% of phone, email, and in-person questions within 24 hours, contributing to a 20% increase in application submissions. • Explaining the Course Application Procedure: Clarified the steps for applying for courses, leading to a 30% reduction in application errors and incomplete submissions. • Guiding Students on Interfaculty Transfer: Provided detailed instructions on the interfaculty transfer process, resulting in a 25% increase in successful transfer applications. • Improving Student Understanding: Delivered clear explanations through emails, phone calls, and in-person consultations, leading to a 20% improvement in student satisfaction with the admissions process. • Assisting with Documentation: Helped students complete the required forms for course applications and transfers, reducing processing time by 15%.
Senior Receptionist
Kenya Industrial Property Institute 05/08/2023 - 08/30/2024 • Managed over 100 incoming calls daily, accurately routing inquiries and ensuring timely resolution of client requests. • Scheduled and coordinated appointments for clients, enhancing service delivery and operational flow by 15%. • Handled booking of meeting rooms and managed the front office calendar to ensure optimal use of resources, increasing efficiency by 20%. • Resolved 80% of customer inquiries related to intellectual property services, improving overall satisfaction ratings by 10%. • Organized and maintained front office operations, creating a professional and welcoming environment for clients and visitors, resulting in a 25% increase in positive feedback. • Trained and mentored new receptionists, leading to improved team performance and efficiency by 30%. • Implemented security protocols for visitor identification, resulting in a 20% decrease in security incidents.

Education

University of Nairobi
Higher level September 7, 2020 - 6/6/2024 Bachelor's degree in Public Administration and Political Science, Armed Conflict and Peace Studies

Review

0 Base on 0 reviews
Working attitude
Progressive working attitude
0
Team work
Good teamwork spirit
0
Skill & Experience
Skills and experience meet well
0
Offered Salary
Suitable salary
0

Reply

Cancel reply
Send message
Cancel
Invite to apply job

Select job to invite this user

Clear Invite
Sign Up