CATHRINE AKINYI
cyber attendant
KES25,000/month
About me
- Customer Service
- Assisting customers with logging in and out of computers.
- Providing guidance on using internet services, printing, and scanning.
- Addressing customer inquiries and troubleshooting basic technical issues.
- Computer and Equipment Management
- Ensuring computers, printers, scanners, and other devices are in good working condition.
- Performing basic maintenance and troubleshooting of hardware and software.
- Keeping antivirus software updated and ensuring system security.
- Printing and Photocopy Services
- Handling printing, scanning, photocopying, and laminating services.
- Ensuring quality control for printed documents.
- Cash Handling and Sales
- Charging customers for time spent on computers and other services.
- Managing transactions and issuing receipts.
- Keeping records of daily sales and reporting any discrepancies.
- Cyber Security and Monitoring
- Monitoring customers to ensure they adhere to cyber café policies.
- Preventing unauthorized activities such as hacking or accessing restricted content.
- Enforcing time limits for customers to ensure fair usage.
- Housekeeping and Organization
- Keeping the cyber café clean and organized.
- Ensuring workstations are tidy and free of clutter.
Work Experience
CYBER ATTENDANT
CENTURY COMMUNICATIONS
August 13, 2024
-
Present
1. Customer Service o Assisting customers with logging in and out of computers. o Providing guidance on using internet services, printing, and scanning. o Addressing customer inquiries and troubleshooting basic technical issues. 2. Computer and Equipment Management o Ensuring computers, printers, scanners, and other devices are in good working condition. o Performing basic maintenance and troubleshooting of hardware and software. o Keeping antivirus software updated and ensuring system security. 3. Printing and Photocopy Services o Handling printing, scanning, photocopying, and laminating services. o Ensuring quality control for printed documents. 4. Cash Handling and Sales o Charging customers for time spent on computers and other services. o Managing transactions and issuing receipts. o Keeping records of daily sales and reporting any discrepancies. 5. Cyber Security and Monitoring o Monitoring customers to ensure they adhere to cyber café policies. o Preventing unauthorized activities such as hacking or accessing restricted content. o Enforcing time limits for customers to ensure fair usage. 6. Housekeeping and Organization o Keeping the cyber café clean and organized. o Ensuring workstations are tidy and free of clutter.
ASSISTANT MANAGER
VALUWARE HARDWARE
August 15, 2023
-
August 5, 2024
1. Sales and Customer Service, Assisting customers with product selection and providing technical advice. Handling customer complaints and ensuring a good shopping experience. Encouraging sales by promoting special offers and discounts. 2. Inventory and Stock Management, Monitoring stock levels and placing orders to avoid shortages. Organizing and labeling inventory for easy access. Conducting regular stock checks and minimizing losses due to theft or damage. 3. Staff Supervision and Training, Assigning tasks to employees and ensuring smooth operations. Training new staff on store policies and customer service. Motivating employees to meet sales targets and maintain efficiency. 4. Cash Handling and Financial Duties, Assisting with cash transactions and ensuring accurate record-keeping. Checking daily sales reports and reconciling cash registers. Ensuring that financial transactions comply with company policies. 5. Store Operations and Maintenance, Ensuring the store is clean, well-organized, and safe for customers and staff. Monitoring security systems to prevent theft and loss. Ensuring that all hardware tools and equipment are properly displayed and in good condition. 6. Vendor and Supplier Relations, Communicating with suppliers for stock replenishment. Negotiating for better prices and delivery terms. Ensuring timely delivery of goods to maintain inventory flow. 7. Reporting and Compliance, Preparing reports on sales, stock levels, and employee performance. Ensuring compliance with safety regulations and company policies. Assisting in implementing new policies to improve store performance.
Education
MAASAI MARA UNIVERSITY
TERTIARY
September 2, 2019
-
December 9, 2024
BACHELOR OF SCIENCE HUMAN RESOURCE MANAGEMENT
KENTECH COMPUER SYSTEM
TERTIARY
June 15, 2019
-
August 31, 2019
CERTIFICATE IN COMPUTER APPLICATION AND INTERNET
Honors & awards
GUIDANCE AND COUSELLING