thebaptist

About me

 Contact Debtors: Reach out to customers
via phone, email, or written communication
to remind them of overdue payments and
negotiate repayment terms.
 Maintain Accurate Records: Keep detailed
logs of all communications, payment
agreements, and account updates in the
organization’s CRM or collection system.
 Assess Accounts: Review delinquent
accounts to understand the outstanding
balance, payment history, and previous
collection efforts.
 Negotiate Repayment Plans: Work with
debtors to establish realistic and mutually
agreeable payment arrangements,
considering the debtor’s financial situation.
 Escalate When Necessary: Recommend
accounts for legal action or external
collections if internal recovery efforts are
unsuccessful.
 Achieve Recovery Targets: Meet or exceed
monthly collection and performance goals
set by the company.
 Customer Service: Maintain a professional
and empathetic approach in all interactions
to preserve customer relationships where
possible.
 Reporting: Prepare regular reports on debt
recovery status, trends, and issues for
management review.
Credit Controller | Intelligent Lin