NANGIZEA
Administrative & Executive Assistant
KES90,000/month
About me
Dynamic and results-driven professional with over 7 years of experience in office administration, operations management, and customer service. Proven track record in streamlining processes, improving efficiencies, and delivering exceptional administrative and logistical support. Skilled in business management, team leadership, stakeholder engagement, and customer relationship management. Possesses excellent communication, interpersonal, and organizational skills, with the ability to work independently and deliver value to teams and organizations.
Work Experience
Administrative and Executive Assistant
Savannah Informatics Ltd
April 16, 2024
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Present
I was directly involved in; Operations Management: Addressed day-to-day operational issues, provided administrative and clerical support, and ensured smooth office operations. Logistics Management: Organized appointments, meetings, and events; coordinated travel arrangements; and planned company events. Administrative Support: Managed expense tracking, reimbursement requests, recruitment, onboarding, and employee-related documentation. Executive Assistance: Supported directors by managing schedules, email correspondence, and travel arrangements. Supplier Management: Ordered and maintained office supplies, including stationery, IT equipment, and kitchen supplies. Human Resource Operations: Assisted with HR-related tasks, including leave management and employee relations.
Administrative and Front desk Assistant
Cold Springs Hotel Ltd
October 2, 2023
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February 2, 2024
Key responsibilities Greeted and welcomed guests, managed check-in and check-out processes, and responded to inquiries. Handled customer complaints, provided solutions, and followed up to ensure resolution. Managed incoming calls, generated sales leads, and built trust with customer accounts. Carried out administrative tasks, maintained customer records, and processed accounts.
Administration Officer
Metta Kidz
September 2, 2021
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September 25, 2024
Key Responsibilities: Operations Management: Addressed day-to-day operational issues, provided administrative and clerical support, and ensured smooth office operations. Logistics Management: Organized appointments, meetings, and events; coordinated travel arrangements; and planned company events. Administrative Support: Managed expense tracking, reimbursement requests, recruitment, onboarding, and employee-related documentation. Executive Assistance: Supported directors by managing schedules, email correspondence, and travel arrangements. Supplier Management: Ordered and maintained office supplies, including stationery, IT equipment, and kitchen supplies. Human Resource Operations: Assisted with HR-related tasks, including leave management and employee relations.
Administration Officer
Dale Suites Ltd
October 2, 2017
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August 30, 2021
Provided administrative and clerical support, managed communications, and maintained records. Coordinated travel, logistics, and company events. Assisted with expense tracking, recruitment, onboarding, and calendar management. Addressed operational issues, provided administrative support, and ensured smooth office operations. Managed communications, maintained records, and coordinated travel and logistics. Supported expense tracking, recruitment, onboarding, and employee-related documentation.
Education
Master of Business Administration
Associate Degree
August 27, 2021
-
Present
Completing dissertation at the University of Nairobi
Hotel & Hospitality Management
Bachelors Degree
August 28, 2012
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November 17, 2017
Honors & awards
Certificate in Office etiquette & Customer service
November 1, 2019
My Certificate in Office Etiquette and Customer Service has strengthened my ability to represent [Company] professionally, manage client interactions with tact, and contribute to a harmonious workplace culture.
Certificate in Embracing Hospitality in Leadership
July 10, 2016
This certification program equips professionals with the principles of service-oriented leadership, fostering a culture of excellence, empathy, and guest-centric management. Participants learn to integrate hospitality values—such as attentiveness, inclusivity, and relationship-building—into leadership practices, enhancing team performance and customer satisfaction. Key Focus Areas: Hospitality Mindset in Leadership: Cultivating a service-first approach to inspire teams and elevate stakeholder experiences. Emotional Intelligence & Communication: Strengthening interpersonal skills to engage employees, clients, and partners effectively. Operational Excellence: Applying hospitality standards (e.g., attention to detail, proactive problem-solving) to administrative and managerial roles. Creating Welcoming Environments: Strategies to foster inclusivity, teamwork, and high morale in workplace culture.