LoiceK
Call centre agent.
KES40,000/month
About me
Acts as the first point of contact for customers via phone, email, and chat, resolving inquiries and complaints promptly and professionally. Handles order processing, account updates, and basic technical troubleshooting while maintaining accurate records in the company CRM. Prioritizes customer satisfaction by using clear communication, empathy, and problem-solving skills, and escalates complex issues to supervisors when needed. Consistently meets performance targets for response time, quality, and customer feedback.
Work Experience
Customer service agent
CCI Kenya
September 1, 2023
-
Present
Acts as the first point of contact for customers via phone, email, and chat, resolving inquiries and complaints promptly and professionally. Handles order processing, account updates, and basic technical troubleshooting while maintaining accurate records in the company CRM. Prioritizes customer satisfaction by using clear communication, empathy, and problem-solving skills, and escalates complex issues to supervisors when needed. Consistently meets performance targets for response time, quality, and customer feedback.
intern
Kandara treasury
September 1, 2021
-
December 15, 2021
Assisted the treasury and administrative teams with day-to-day operations, including preparing and organizing financial documents, entering and reconciling transaction data, and maintaining accurate records. Supported the preparation of periodic financial reports, assisted with cashflow tracking, and helped coordinate vendor communications and invoice processing. Implemented filing improvements that increased document retrieval efficiency and collaborated on small projects to streamline routine procedures. Developed attention to detail, basic accounting skills, and professional communication abilities.
Education
Miss
Undergraduate
September 8, 2018
-
October 14, 2022
BCom in Banking & Finance is a 4-year undergraduate degree combining core commerce subjects (accounting, economics, business law) with specialized banking and finance topics (banking operations, financial management, investment analysis, risk management, credit appraisal, and financial regulations).