Kivunaga
KES55,000/month
About me
Versatile legal professional with a solid academic background in Law and International Studies from the University of Nairobi. Skilled in legal research, drafting, compliance, and litigation support, with hands-on experience across legal departments, marketing firms, and public institutions. Proven ability to manage case files, navigate complex legal frameworks, and contribute to regulatory, corporate, and rights-based legal matters. Known for strong communication, analytical, and organizational skills. Keen to bring legal insight and global perspective to a dynamic team within a law firm, corporate setting, or non-governmental organization.
Work Experience
Legal Intern
Daraja Plus Limited
January 2024
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April 2025
•Conducted in-depth legal research on data protection laws, advertising regulations, and contract compliance for digital marketing clients. •Reviewed and drafted contracts to safeguard agency-client relationships, ensuring alignment with applicable laws and best practices. •Assisted in intellectual property cases, preparing legal notices and memoranda that contributed to successful dispute resolution. Provided strategic advice to internal teams on legal risks and compliance related to digital campaigns and content distribution. Key Achievements: •Streamlined contract review process, reducing turnaround time by 30%. •Supported resolution of multiple IP infringement matters, protecting client interests.
Customer Service Advisor
CCI Global
April 2023
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November 2023
•Delivered top-tier customer service via calls, email, and live chat for international clients in a fast-paced contact centre. •Handled high-volume inbound and outbound calls, ensuring efficient problem resolution and high satisfaction levels. •Consistently maintained a 95% customer satisfaction rating through active listening, empathy, and quick resolution. •De-escalated customer concerns with professionalism and tact, ensuring issues were resolved promptly. •Collaborated with cross-functional teams to enhance the customer experience and improve service response times. •Recognized for reducing call handling time by 20% while improving overall resolution quality
Team Leader
Daraja plus
February 2022
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April 2023
•Led and supervised a team to ensure daily operational targets were met efficiently •Coordinated work schedules, task allocation, and performance monitoring for team members •Provided training, mentorship, and ongoing support to improve productivity and service quality •Acted as the main point of contact between management and staff, ensuring clear communication •Resolved operational issues and escalated complex matters appropriately •Prepared reports on team performance, attendance, and output for management review •Ensured compliance with company policies, procedures, and service standards •Contributed to process improvements that enhanced team efficiency and customer satisfaction
Sales & Marketing Associate
Game Changer Marketing Co
March 2021
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January 2022
•Promoted leading brands (L’Oréal, Unilever, GSK, Reckitt, Beiersdorf,Mars, Dairyland,NCBA Loop) through direct engagement and product education. •Managed customer inquiries on promotions, product availability, and after-sales feedback. • Consistently exceeded sales targets by 150% through persuasive communication and relationship building. Key Achievements: •Consistently exceeded sales targets by up to 150%, driving brand growth and market penetration. •Ensured alignment with regulatory standards, fostering brand credibility and customer trust.
Lunna App Agent January 2020-April 2021
Lunna App
January 2020
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April 2021
•Led impactful user education campaigns, clearly communicating complex app functionalities to diverse communities, significantly increasing adoption and engagement. • Consistently ranked among top 2 nationwide agents, recognized for persuasive communication and client relationship management skills. •Partnered with product and marketing teams, contributing frontline insights during strategic planning to drive app growth and innovation. •Delivered tailored user support and gathered feedback, enhancing service delivery and user satisfaction. •Advocated for digital inclusion by empowering informal sector users to leverage innovative social commerce technologies.
Education
Bachelor of Law
Bachelors
2017
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2025
Diploma in International Relations
Diploma
2016
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2019