Kangai
Volunteer - Community development/ Administrator
KES80,000/month
About me
A reliable and organized administrative professional with hands-on experience in office support, community work, and customer service. I’ve been involved in coordinating trainings, managing records, supporting sustainability programs, and handling day-to-day administrative tasks. I’m good at organizing work, dealing with people, and making sure things run smoothly. I enjoy learning, working with teams, and finding simple ways to improve how work gets done. Looking for a role where I can support operations, assist teams, and grow professionally.
Work Experience
Volunteer
Laikipia Permaculture Centre
September 2, 2024
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June 14, 2025
As a volunteer at Laikipia Permaculture Centre, I actively engaged communities in sustainable agriculture through training, field visits, and hands-on support. I played a key role in organizing workshops, coordinating meetings, and supporting proposal writing and budgeting. I also managed program documentation, reporting, and facilitated stakeholder collaborations to strengthen community development efforts. Additionally, I was involved in tree planting, soil conservation, and monitoring project outcomes. During this time, I established valuable partnerships and applied current industry insights to improve program design and community engagement strategies.
Office Administrator
Jonima Ventures Limited
January 1, 2024
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June 28, 2024
In my administrative role, I managed day-to-day office operations, including scheduling, correspondence, and maintaining organized filing systems. I introduced a more efficient digital filing system, which helped reduce paperwork and streamline record-keeping. I also coordinated travel and logistics for senior staff, supported procurement and invoice processing, and maintained accurate financial records to improve budget tracking. As the first point of contact, I handled customer and vendor inquiries professionally, ensuring smooth communication and support.
Data Entry Clerk
Paradise Car Wash - USA
September 1, 2023
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September 30, 2023
As a Data Entry Clerk, I was responsible for organizing and managing large volumes of information to support efficient operations. I created and updated spreadsheets, transferred data from various sources into digital systems, and maintained accurate customer and project records. I ensured data was well-structured for easy access and analysis, conducted research to extract key information, and consistently met deadlines with high levels of accuracy. Notably, I successfully sorted and organized over 5,000 pieces of critical project data, contributing to improved project tracking and decision-making.
Call Center Agent
Call Centre International Kenya
April 17, 2023
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July 31, 2023
As a Call Center Agent, I provided timely and accurate support to customers, handling up to 60 calls daily while aiming for first-call resolution. I addressed inquiries, complaints, and service requests in line with company procedures and performance targets. Using call logging software, I recorded customer interactions for effective follow-up and issue tracking. I consistently maintained a courteous and professional tone, even during escalations. I exceeded performance targets by over 30% and achieved a 95% customer satisfaction rate, reflecting my strong communication skills and commitment to excellent service delivery.
Field Based Programme Assistant
Institute For Culture and Ecology
September 1, 2023
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December 31, 2023
In this role, I supported environmental conservation and community development efforts by working closely with Community Forest Association groups. I led community mobilization for sustainable livelihood activities, engaged in environmental impact monitoring, and represented the organization in local conservation efforts. I collected and analyzed data to measure social and environmental outcomes, documented conservation initiatives, and provided logistical and reporting support. I also played a key role in identifying challenges and proposing solutions to improve project outcomes. Notably, I contributed to the successful implementation of community projects such as bee-keeping, water tank construction, and tree nurseries, which positively impacted smallholder farmers. I also supported the M&E team through data entry, reporting, and administrative coordination to ensure smooth program execution and accountability.
Social Development Officer
Ministry of Public Service, Gender, Senior Citizens Affairs and Special Programs
March 1, 2023
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July 31, 2023
During my time supporting community initiatives, I provided mentorship and counseling to self-help groups and community-based organizations, helping them resolve conflicts and grow sustainably. I played a key role in implementing the Inua Jamii cash transfer program in Kasarani Sub-County by registering eligible older persons and persons with severe disabilities, managing disbursements, and addressing complaints to ensure smooth service delivery. I was also responsible for accurate data entry, record-keeping, and assisting with account openings and certification processes for groups. One of my key contributions was enhancing the efficiency of the Inua Jamii program by helping streamline operations, reduce duplication, and improve coordination—leading to significant cost and time savings.
Office Administrator
Transerv Global Logistics
June 1, 2019
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April 30, 2020
As an Office Administrator, I supported budgeting and bookkeeping tasks, managed communications, and oversaw front office operations to ensure a professional and organized work environment. I coordinated daily office activities, enforced policy compliance, supervised support staff, and handled inventory and supply management. I successfully managed the setup and smooth running of the office from opening to closing and played a key role in training and mentoring new administrative staff, which helped build a capable and efficient team.
Education
Training of Trainers on Climate Change
Short Course
March 18, 2025
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June 20, 2025
I successfully completed a Training of Trainers on Climate Change, where I gained in-depth knowledge on climate science, environmental sustainability, and practical adaptation and mitigation strategies. The training equipped me with the skills to facilitate awareness sessions, develop training materials, and engage communities in climate action. I can now confidently train others on climate-related issues and support grassroots climate education efforts.
Customer Support Training
Certificate
February 1, 2023
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June 30, 2023
I worked in customer support at CCI, where I handled incoming and outgoing calls, assisted customers with inquiries, resolved complaints, and provided product and service information. I learned how to manage different customer needs professionally, work under pressure, and use CRM systems to keep records and track interactions. The role strengthened my communication skills, patience, and ability to deliver excellent service.
Craft Artisan in Store Keeping
Certificate
January 2, 2019
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July 1, 2019
I completed a Craft Artisan course in Store Keeping, where I learned practical skills in inventory management, stock control, record keeping, and store organization. The training gave me a good understanding of how to manage supplies, maintain accurate records, and support smooth operations in a store or warehouse environment. These skills have supported me in my administrative and operational roles.
Community Development Studies
Diploma
January 2, 2017
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June 30, 2017
I hold a Diploma in Community Development Studies, which equipped me with knowledge and skills in community mobilization, project planning, social work, and sustainable development. The course helped me understand how to engage with communities, support development initiatives, and promote social well-being. It laid a strong foundation for my work in both administrative and community-focused roles.