Subscribe for Job Alerts
0111465659 admin@hrmd.co.ke
Post a job
Post a job

fabsmutui@gmail.com

Independent Sales Consultant
KES350,000/month
0 (0 Reviews)

About me

• Sales & Business Strategy, Shopper Customer & Category Development Strategy, RTM, Sales Team Capability Development, Below the line in store execution and distribution strategies, Sales Strategies for several businesses importing Electronics and FMCG products.
• Conceived, formulated and executed a 3 month RTM and business turn around strategy for a leading beds and bedding company comprising of 13 retail company run shops that saw GMV grow by 60% (from a low of 13m
monthly to 21m). This was achieved by designing a training manual for the team, dashboards, KPIs, trackers and work ways which I trained the team and worked with them to execute.
• Streamlined customer service operations by designing, training and implementing best practices, designed their KPIs, work ways and collaboration points with rest of the departments which reduced customer complaints by 50% and assisted logistics to improve efficiency by 30%. Customer NPS as well rose by 20 points.
• Prospected, recruited and deployed 5 dealers across the country, reactivated 10 dormant ones which saw sales from this channel grow by 40%. Collected 80% of dues which had been sitting with dormant dealers and distributors for the last 3 years.

Skills

Communication Skills Customer Support

Work Experience

Head of Sales
Kapu Africa Ltd 3/02/2022 - 31/12/2021 • Building a solid team sales force consisting of Sales Executives, Territory Managers, and Area Captains to establish a robust agent network, optimizing the funnel between lead recruitment and engaged agents for a Startup VC company in the B2C segment. • Developing an agent network across Nairobi to act as customer acquisition and drop-off points while ensuring stickiness and profitability. • Building customer trust, training agents to capture and fulfil orders, and managing customer complaints. • Ensuring a sizeable operational engine for acquiring, onboarding, and managing agent relationships. • Setting monthly priorities, targets, KPIs, commission structures, and bonuses for the sales team and the agency channel to ensure optimization and achievement of company objectives. • Managing the effective execution of all agent network sales processes through the sales cycle to enable a positive agent and customer experience through collaboration with in-house agent and customer support teams and marketing. • Recruiting, managing, and mentoring the sales team. • Owning the P&L in the commercial division, responsible for revenue generation and cost management across the division Key Achievements • Grew agent base from 300 to 5,000 in just 6 months • Achieved 30% month-over-month sales growth in the first 6 months • Led sales side to achieve product and business market fit within timelines • Expanded sales team from 10 to 85 representatives
Zonal Business Manager
Airtel Kenya Ltd July 1, 2017 - December 31, 2021 • Getting distribution on the right track, including channel partners, retailers, and foot-on-street efforts. • Focusing on Voice, Data, and Airtel Money. • Tracking the ROI and performance of 18 Channel Partners, 140 Franchisees, and retailers to avoid rotational churn and fraud. • Ensuring adequate stocking of coupons (RCVs, E-pins, EVDs), SIMs, and Airtel Money at trade and partner levels to drive primary sales. • Ensuring adequate visibility of the Airtel brand in trade as per branding guidelines. • Conducting due diligence before new site deployment to ensure territory coverage. • Monitoring competition products and providing feedback to marketing. • Ensuring sales incentive payments to TSM every month are as per SLA. • Monitoring the implementation of plans/strategies and transformational projects affecting Zonal business and escalating any observed exceptions. • Facilitating processes and policies relevant to Zonal Operations and understanding the responsibility to execute, promote, and escalate. • Identifying business opportunities and recommending local sponsorship and CSR initiatives. • Ensuring that EBITDA consistently exceeds Capex for the zone and being aware of cash flow generated in the zone. • Tracking site profitability to determine if the site is paying back the investment. • Driving and daily monitoring KPIs (like SIM Sales, Gross Adds, Churn, REC Net Adds, Primary Sales, EVD, Airtel Money, Data Sales, IN Decrement, and Total Revenue) and seeking support in case of exceptions. • Coaching and mentoring team members and driving people's productivity.

Education

Bachelor of Arts
Bachelors September 23, 2003 - June 20, 2007 Double Major - Economics and Communication

Review

0 Base on 0 reviews
Working attitude
Progressive working attitude
0
Team work
Good teamwork spirit
0
Skill & Experience
Skills and experience meet well
0
Offered Salary
Suitable salary
0

Reply

Cancel reply
Send message
Cancel
Invite to apply job

Select job to invite this user

Clear Invite
Sign Up