Emmanuel Nduati

URAFIKI CAROVANA SCHOOL May 9, 2022 - Present Safeguard confidentiality in all school matters, respecting the privacy ofstudents, staff, and families and strictly adhering to data protectionstandards.Participate in 100% of required training and development courses tocontinuously enhance skills and stay current with best practices ineducation technology.Attend all staff and school management meetings, actively contributing todiscussions on technology and school operations.Provide classroom IT support to teachers, ensuring that computer systemsare fully operational by addressing software or hardware issues for 50+teachers.Perform prompt repairs and troubleshoot equipment and cabling for allusers, offering immediate technical support to resolve issues and minimizedowntime.Manage and expand the school’s computer networks, ensuring 100% ofsoftware systems are current and optimized for educational use.Deliver software support across the school by developing user-friendlyguides, improving ease of access for 600+ users.Administer and support the MZIZI system, resolving 90% of system issueswithin 24 hours to ensure seamless management operations.Install and upgrade software applications, deploying the latest tools toenhance functionality and security.Provide ongoing technical support for 600+ students and staff, resolvingissues within a 48-hour timeframe to maintain efficient learning.Ensure full compliance with school policies on Confidentiality, ChildProtection, and Sexual Harassment, maintaining a secure and respectfulenvironment for students and staff.

NAZARETH HOSPITAL August 11, 2019 - May 6, 2022 Record, compile, analyze, and interpret health data to drive informeddecision-making in facility operations, improving data-driven insights by25%.Install, update, and train 50+ healthcare workers on Kenya EMR andHealth Information Systems (HIS) products, ensuring 100% operationalreadiness.Collaborate with the Project Manager to plan and conduct HMIS-relatedtraining, enhancing staff knowledge by 30% and ensuring compliancewith project objectives.Supervise clinic HMIS activities, providing actionable feedback throughcontinuous monitoring and evaluation, increasing data accuracy by 20%.Engage with the sub-county Health Management Team (HMT) byproviding timely, accurate data through Kenya Health InformationSystem (KHIS), supporting county-level reporting needs.Ensure 100% utilization of HMIS tools across all supported healthfacilities, maintaining consistency and improving data reliability.Respond accurately to data queries raised by the CHAK TechnicalAssistance (TA) team and sub-county Health Records and InformationOfficer (HRIO) within a 24-hour timeframe to maintain data quality.Generate and submit HMIS reports on a weekly, monthly, quarterly, andannual basis, ensuring compliance with reporting schedules andimproving transparency by 90%.Conduct workshops and on-the-job training for project and programstaff to strengthen HMIS-related skills, resulting in a 35% improvementin staff proficiency.Assist the Project Manager in developing program activity and progressreports, supporting informed planning and enhancing project trackingaccuracy.

MOMBASA CATHOLIC CBHC SERVICES April 10, 2017 - March 30, 2019 Accurately entered data using IQCare, DHIS2, 3PM, DATIM, and EPIinfosystems, achieving a 98% accuracy rate to maintain reliable health datarecords.Managed clinic health records and systems (IQCare) for effective trackingand future reference, improving data retrieval efficiency by 30%.Collaborated with management teams to plan, develop, and executetechnical monitoring and evaluation strategies, achieving alignment with theorganization’s vision and purpose.Led the development and implementation of M&E improvements byenhancing processes within strategic plans, increasing data accuracy andresponsiveness by 20%.Oversaw quality assurance programs through on-site evaluations, internalaudits, and customer surveys, resulting in a 15% improvement in programquality metrics.Created team communications and detailed reports for weekly, monthly,quarterly, and annual meetings, designing dashboards that highlightedintervention needs and closed gaps effectively.Contributed to ongoing network design and optimization by re-evaluatingand refining infrastructure to support a 25% growth in organization capacity.Aligned technical and strategic execution plans with organizational goals bycoordinating with management to optimize team impact and supportmission alignment.Identified and resolved computer hardware and network system issues,improving system uptime by 10% through effective troubleshooting.Enhanced network security and infrastructure by analyzing existing setupsand implementing targeted solutions, reducing security risks by 20%.Supported network growth and scalability by leading network re-evaluationand optimization efforts, adapting to a 20% increase in company growth.Facilitated optimal user experience through ongoing support, on-the-jobtraining, and regular updates, increasing user satisfaction by 25%.Implemented and managed wireless devices, multi-site networkinfrastructure, and business intelligence tools, supporting improved decision-making and connectivity.Performed administrative functions including asset management, documentfiling, and mail delivery, maintaining a 100% completion rate on tasks toensure a well-organized office environment.