Program Manager at Safaricom

Reporting to the Senior Manager – Program Management, the position holder will work with the Digital IT lead in the assigned unit to provide program leadership in the Pursuit and Delivery of Complex Information, Communications and Technology solutions for Safaricom programs & projects. This role will be responsible for partnership with assigned delivery unit to ensure realization of business outcomes through kick off, execution, control and closure of programs and projects

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• To develop a formal and comprehensive program delivery plan by integrating and documenting project deliverables, acceptance criteria, processes, procedures, risks, and tasks to facilitate project executing, controlling, and closing processes.
• To ensure tool and metrics utilization to track and improve project performance - EPM, MS Project, Share point, Project Initiation Documents (Statement of works, Governance Structure, Communication plan, Risk Management Plan,
• To manage program progress by ensuring that activities are executed as planned in order to achieve the project objectives.
• To enforce quality gates during the implementation of projects. This will involve stakeholder engagement and communication management through the project life cycle until closure;
• To manage and escalate risks and issues appropriately through the project life cycle;
• To ensure timely CAPEX Utilization & Receipting for all projects within your domain
• To ensure timely preparation and dissemination of project reports and updates, governance meeting presentations
• To contribute to the project management knowledge base by sharing lessons learned, best practices, research, appropriately in order to improve the quality of project management services, build the capabilities of colleagues, and advance the profession.
• To facilitate cooperation within our teams and with stakeholders in order to realize shared goals by encouraging collaborative problem solving, open communication, and teamwork;
• To provide leadership support for direct reports which will include but is not limited to interaction at all/senior levels and accountability/oversight/management;
• To conduct performance appraisal, motivate and train staff in the section
   

Qualifications

• Degree in ICT/Business Related field
• Project management expertise: Certified in PMP or PRINCE 2 and Agile certification
• At least 4 years’ experience in managing IT projects
• Demonstrate strong knowledge and background of Waterfall and Agile concepts in project delivery
• Ability to motivate teams to achieve business outcome

Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.

Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.

We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.

Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.

Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.

As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.