SAHL Banking Cluster Manager, Great Rift, Central, Eastern, Nyanza at KCB Bank

KEY RESPONSIBILITIES:

1. Sahl Banking Business Strategy & Development

• Work with assigned cluster of branches to identify and pursue business development opportunities in line with Islamic banking principles and market potential.

• Monitor and analyze product performance metrics across branches and recommend improvement actions.

• Partner with Business Functions within the assigned cluster to provide excellent customer relationship management to Sahl Banking customers.

II. Operational Support & Service Excellence

• Provide operational & compliance guidance and support to branch staff on Sahl banking procedures, policies, and systems.

• Coordinate with the Sahl Product Support Manager to resolve product or system issues affecting branch operations.

• Facilitate feedback from branches and customers to improve Sahl products and service delivery.

• Implement appropriate relationship and customers management tools across the cluster.

Shariah Compliance & Governance

• Work closely with branch teams and Shariah Compliance to maintain adherence to approved Sahl product structures.

• Support internal reviews and audits by providing operational and compliance information as required.

IV. Training, Awareness & Staff Development

• Build capacity and awareness of Islamic banking principles, processes, and product knowledge among branch staff.

• Conduct training and refresher sessions to strengthen staff competence in offering Sahl products and services.

• Promote a culture of ethical and Shariah-compliant banking across the cluster.

V. Stakeholder Engagement & Coordination

• Collaborate with Operations, IT, Risk, and Customer Experience teams to ensure seamless product support and issue resolution.

• Support marketing and community outreach programs to promote Sahl banking awareness and growth.

VI. Reporting & Performance Tracking

• Prepare and submit cluster performance reports, highlighting achievements, challenges, and recommendations.

• Track and report customer feedback, operational risks, and compliance matters to the Sahl Product Support Manager.

MINIMUM POSITION QUALIFICATION REQUIREMENTS

1. Academic & Professional

2. Experience