Engineer – IT Assets Management and Compliance at Safaricom

Responsible for managing the end-to-end lifecycle of technology assets, including inventory management, asset discovery, tooling, and compliance across IT hardware, software, licenses, cloud resources, and network infrastructure. The role supports Safaricom’s technology transformation strategy by improving visibility, governance, and tracking of technology assets through AI-enabled asset management practices.

Working closely with the Lead – Technology Assets Management and Compliance, the position contributes to strategic platform planning, automation, and innovation, leveraging AI-driven operational intelligence to enhance operational excellence while ensuring alignment with enterprise standards, regulatory requirements, and service quality objectives.
 

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.
• All employees have a responsibility to adhere to safety, health, and wellbeing  policies, guidelines and procedures in all actions and decisions.
• Design and implement automated workflows for the end-to-end lifecycle management of all technology assets—from procurement and deployment to retirement and secure disposal.
• Cloud & Passive Asset Tracking: Lead initiatives to optimize resources in public cloud assets (AWS, Azure, GCP) and physical passive infrastructure (e.g., racks, servers, devices, calling, fixed network inventory) to ensure visibility into total IT spend.
• Leverage AI-driven tools to identify and track discoverable (connected) and non-discoverable (passive) assets across hardware, software, cloud, and network ecosystems.
• Collaborate with Cyber Security to proactively identify and remediate unpatched assets or unauthorized Shadow IT, eliminating potential vulnerabilities across the technology ecosystem
• Develop technical controls to ensure 100% license compliance and audit readiness. Act as the primary technical point for software publisher audits and internal governance reviews.
• Build strong collaborative relationships with cross-functional teams including Network, Cloud, Security, Applications, and Vendors.
• Focus efforts and resources on high-impact technology assets management initiatives that improve assets lifecycle management proactive, scalability, and internal stakeholder relationships.
• Drive continuous improvement through standardization, automation, and adoption of best practices across the technology ecosystem.
• Linking asset management decisions to business value by reducing IT spend, avoiding compliance penalties, and ensuring investments are financially sustainable.
• Support change management by guiding teams through platform upgrades, migrations, and new service rollouts.
• Understanding of ISO/IEC 19770, ISO/IEC 27001, and ITIL frameworks to ensure asset practices meet compliance, audit, and governance standards while supporting enterprise risk management.
• Work closely with vendors, service providers, and internal delivery teams to maximize value from strategic partnerships.
• Support planning, execution, and governance of platform projects, ensuring delivery within scope, cost, quality, and timelines.
   

• BSc/B-Tech in Computer Science, Electrical/Telecom Engineering, or related field.
• Experience: Minimum 3 years in IT Asset Management, systems engineering, or IT operations in large-scale environments.
• Experience with the following tools; ITAM/ITSM platforms (ServiceNow, Flexera, BMC Helix(Remedy), etc).
• Managing diverse asset portfolios across compute, storage, and network devices (Dell, IBM, HP, Huawei, Cisco etc) and OS platforms (Windows/Linux).
  Strong knowledge of ISO/IEC 27001, PCI-DSS, and ITIL frameworks for compliance, audit readiness, and risk mitigation.
• Technical expertise in managing vendor contracts, OEM hardware/software portfolios, and cross-functional collaboration.
• Strong knowledge of ISO/IEC 27001, PCI-DSS, and ITIL frameworks for compliance, audit readiness, and risk mitigation.
• Proficiency in deploying AI-enabled ITAM tools for real-time tracking of connected and passive assets across hardware, software, and networks.

Certifications in any of the following or related training courses is an added advantage
•    CITAM (Certified IT Asset Manager)
•    ISO/IEC 19770-1 Practitioner
•    ITIL 4 Foundation / Specialist (ITAM)
•    CISA (Certified Information Systems Auditor) 
•    Cloud certifications e.g. AWS, Azure 
•    Network certification e.g., CCNA, CCNP 
•    UNIX/Linux certification

 About Us

Safaricom is the leading technology company in East Africa. Our purpose is to transform lives by connecting people to people, people to opportunities and people to information. We keep over 60 million customers connected across Kenya and Ethiopia, and play a critical role in the society, supporting over 1.13 million jobs both directly and indirectly while our total economic value was estimated at KES 1.1 trillion ($ 8.5 billion) for the 12 months through March 2025.

Listed on the Nairobi Securities Exchange and with annual revenues of close to KES 388 billion as at March 2025, Safaricom provides connectivity through wide range of technology. Our 2G, 3G, 4G and 5G network in aggregate covers over 99% of Kenya’s population.

We run the world’s largest mobile payment system and Africa’s largest Fintech, M-PESA, the world’s first mobile money transfer system. By empowering millions of customers to transact, save or borrow money through their mobile phone, M-PESA has driven financial inclusion in Kenya to 84.8% of the adult population in 2024, from a low of 26.7% in 2006, and generated over KES 161 billion in revenue as at FY25.

Our subsidiary, Safaricom Telecommunications Ethiopia, has deployed world class network and services to contribute to Ethiopia’s digital transformation.

Safaricom is an equal opportunity employer, actively recruiting staff from different backgrounds reflecting the communities that we serve. We are committed to equal gender representation at all levels.

As part of our ongoing commitment to the Sustainable Development Goals (SDGs), we continue to work towards improving energy and resource efficiency in our network and facilities to reduce carbon emissions and our fuel consumption. We remain committed to becoming a Net Zero carbon-emitting company by 2050.