Home Loan Advisor at Absa Bank
Job role insights
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Date posted
February 26, 2026
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Closing date
February 26, 2026
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Hiring location
Eldoret
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Career level
Middle
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Qualification
Bachelor Degree
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Experience
6 - 9 Years
Description
- locations
- Eldoret Branch
- time type
- Full time
- time left to apply
- End Date: February 27, 2026 (14 hours left to apply)
- job requisition id
- R-15982346
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
• To recruit and retain Home Loan customers• To deliver exceptional retail business performance through Home Loan sales & excellent customer service
• To develop and maintain a high profile for Home Loans within a number of branches
• To ensure that all aspects of operational rigour are maintained when involved in the home loan process
Job Description
Key accountabilities/Deliverables/Outcomes
Sales and Service 75%
- Drive and deliver exceptional sales performance by identifying and meeting customer’s home loan needs
- Achieve & Exceed Home Loan & Cross Sale Targets
- Utilize the standard sales process to identify customer’s Home Loan requirements
- Facilitate customer understanding of the Home Loan procedure and process
- Champion and manage Home Loan product & channels
- Own and drive the outlet home loan sales objectives/targets
- Maintain Home Loan sales performance statistics for management information usage.
- Manage customer queries and complaints by taking ownership, escalating where necessary and resolving in a timely manner.
- Identify when & where to refer customers to an appropriate area of delivery for other product sales help or advice
- Ensure documentation such as the home loan application and internal submission forms are fully completed & error free.
- Deliver world class customer service practices and ensure adherence to Barclays Service standards.
- Accurate collation and packaging of relevant documents for processing.
- Conduct branch Home Loan marketing campaigns and participate in country level campaigns
Operational Rigour Practices 15%
- Achieve operational rigour excellence in all aspects of procedures and processes undertaken to ensure satisfactory audit.
- Follow the Retail end to end procedures for Home Loans ensuring new accounts are KYC compliant
- Ensure compliance with operations risk & rigour requirements e.g. Health & Safety standards and security of premises.
- Ensure the Bank’s Home Loan lending criteria is met
Team Working 5%
- Build effective relationships with branch staff and key support functions e.g. service delivery and risk to develop networking for potential Home Loan referrals.
- Share knowledge experience and best practice with other team members.
- Provide cover for other Home Loan Advisors at all levels when required.
- Provide honest, direct and constructive feedback to others, as well as progress on leads/referrals.
- Build relationships with external stakeholders to obtain external sales leads and business relationships with third parties.
Self-development -5%
- Agree performance development objectives with the team leader.
- Pursue self-development to increase personal effectiveness, acknowledging strengths and areas for development.
Role/person specification.
Qualification
- Bachelor of Commerce or Business Administration, (Banking and Finance/ Marketing)
Experience
- At least 2yrs sales experience in Absa and 5yrs combined with concentration in Mortgage sales.
Knowledge and Skills
- A good understanding of Retail goals & objectives
- A good understanding of the outlet’s objectives – growth of sales, cost control and income contribution
- A thorough understanding of the sales process
- An in-depth knowledge of the Home Loan product and lending policy.
- Good working knowledge of the internal and generic Home Loan, purchasing and related processes.
- A good working knowledge and understanding of relevant Home Loan legislation e.g. KYC, Money laundering, banking code, service standards, health & safety standards etc.
- A working knowledge of procedure manuals
- A thorough knowledge of the bank’s tariff, products and services
- A thorough knowledge of the bank’s internal departments, systems & procedures as well as risk & rigour requirements.
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55 days left to apply
