Team Leader – Checkoff Loans at Mwananchi Credit

The Team Leader – Checkoff Loans is responsible for leading and managing the sales team to achieve disbursement and revenue targets. The role involves recruiting, training, and motivating marketing executives, developing effective marketing strategies, ensuring portfolio quality, and maintaining strong client and partner relationships. The position requires strategic leadership, operational oversight, and consistent performance management to drive business growth and ensure compliance with company policies.

1. Sales Performance and Business Growth

• Lead the sales team to consistently achieve daily, weekly, and monthly loan disbursement targets.
• Drive lead generation activities and ensure strong conversion rates from opportunities to disbursements.
• Expand the client base by attracting new customers and retaining existing ones.
• Monitor and ensure timely collection of payroll deductions and remittances.
• Identify opportunities for cross-selling and up-selling financial products.
• Build and maintain partnerships that support business growth and market expansion.

2. Team Management and Capacity Building

• Recruit, train, and retain qualified and high-performing marketing executives.
• Conduct onboarding and continuous training to equip team members with product and sales knowledge.
• Provide mentorship, coaching, and regular performance feedback to improve productivity.
• Foster a culture of accountability, collaboration, and results-driven performance.

3. Marketing and Business Development

• Develop and execute marketing plans and activation strategies to drive loan sales.
• Coordinate marketing events, product activations, and promotional campaigns.
• Work with the marketing department to ensure message consistency across campaigns.
• Increase brand visibility through social media engagement, digital outreach, and field marketing.
• Monitor market trends, competitor activities, and client feedback to inform marketing initiatives.

4. Portfolio and Risk Management

• Maintain a healthy loan portfolio by ensuring strict adherence to credit policies.
• Track loan performance to minimize defaults and delinquencies.
• Collaborate with collections teams to ensure effective follow-up on overdue accounts.
• Enforce compliance with internal risk and operational standards.

5. Customer Relationship Management

• Build and sustain strong relationships with key clients, payroll partners, and stakeholders.
• Ensure excellent customer service and timely resolution of client concerns.
• Engage county and institutional payroll offices to ensure efficient remittance processes.
• Promote customer satisfaction and loyalty through proactive communication and relationship management.

6. Reporting and Performance Monitoring

• Prepare and submit daily, weekly, and monthly sales and performance reports.
• Analyze sales data to track performance against targets and identify improvement areas.
• Present performance updates to management and recommend corrective actions where necessary.

7. Continuous Improvement and Innovation

• Identify new market opportunities, partnerships, and emerging business segments.
• Implement best practices to improve sales processes and operational efficiency.
• Continuously review strategies to enhance team productivity and competitiveness.

Education:

• Bachelor’s degree in Business Administration, Marketing, Finance, or a related field.

Experience:

• Minimum of 4–6 years of experience in sales or business development, preferably in financial services.
• Proven experience in team leadership, loan disbursement, and marketing strategy implementation.
• Strong understanding of checkoff loan systems and institutional partnerships.

• Excellent leadership, planning, and organizational abilities.
• Strong interpersonal, coaching, and motivational skills.
• Analytical mindset with a focus on data-driven decision-making.
• Excellent communication and negotiation abilities.
• Knowledge of sales performance metrics, portfolio management, and reporting.
• High integrity, professionalism, and customer-centric focus.
• Proficiency in Microsoft Office and CRM or sales tracking systems.