Chapter Lead, Fraud Operations at Safaricom

Reporting to the CoE Lead, Ethics and Compliance, the position holder will be required to lead fraud, and other ethical, investigations within Safaricom by proactively gathering, evaluating investigation evidence and recommending actions to be taken including changes to processes to reduce exposure to Fraud risks.

Forensic Investigations and Operations

• Identify, propose and lead the implementation of strategic objectives for the Fraud Operations Team.

• Manage all fraud investigations and ensure that they are cost-efficient and are conducted within budget & agreed defined SLA’s.

• Undertake significant fraud investigations for sensitive & high-level cases as instructed/escalated by senior management.

• Provide strategic leadership in approving corrective recommendations for control weaknesses and ensuring oversight of their implementation.

• Develop and maintain a regular KPI monitoring and reporting system to EXCO & Board Audit Committee.

• Provide leadership oversight of 24/7 fraud operations to ensure effective, efficient, and responsive service to business and customer needs.

• Provide leadership in establishing and operationalizing the digital forensics laboratory, while ensuring team capability through continuous training and skills development.

Industry thought leadership and stakeholder management

• Build and maintain stakeholder relationship with Law enforcement, DPP and Judiciary & Industry.

• Provide though leadership to industry fraud summits, trainings and workshops.

• Lead and coordinate the quarterly Industry Fraud Forums.

• Fully conversant with industry anti-fraud frameworks like IFI Task Force.

• Excellent at stakeholder mapping during any Forensic/Fraud review.

• Oversee and effectively manage risk-based intelligence-gathering networks in all areas of business

Data analytics and Mining

• Can do advanced analytics using a variety of analytical tools across multiple environments

• Can define long term Fraud analytical roadmap for emerging fraud trends.

• Can use data analytics to predict fraud scenarios for new products and processes and create controls framework to prevent/Minimize impacts

• Can create, test and prove fraud journey hypothesis for complex frauds to failure point using analytics.

• Defines Fraud Data Analytics standards and best practices within the company, OPCos and industry

• Can lead squads and product specific tribes

• Can demonstrate apophenia to solve complex cases

Risk analysis and audit

• Trains and coaches team and industry peers in Compliance and internal control frameworks

• Promotes the value of fraud, ABC, risk and Compliance management to decision makers within the business prioritisation process

• Applies best practice risk management methodologies to assess risks and advice on solutions to mitigate the risks

• Can lead squads and product specific tribes

• Has In-depth knowledge across key Company subject areas.

• Can use different models(Behavioral/Self assessments) to identify the best fit model to perform controls assurance.

Automation, reporting and tooling

• Define long term fraud automation roadmap that is industry leading

• Defines standards and best practices within the company and peers on fraud controls.

• Defines standards and best practices for self-service and automations

• Can develop complex smart rules to automate fraud controls

• Can develop complex AI/ML models for investigations.

• Participated and contributes to the Fraud management body of knowledge across opcos and in country forums like Payment Industry Fraud Task force.

Health & Safety

• Uphold the company code of conduct, policies and procedures, ensuring integrity and accountability in every aspect of your work.

• All employees have a responsibility to adhere to safety, health, and wellbeing policies.

Qualifications 

• A graduate with a bachelor’s degree is a MUST, preferably in Forensics, Engineering, IT, Accounting, Commerce or any business degree. A Masters’ degree in any of the above fields is an added advantage

• Professional certification in Fraud Examination, Auditing, IT Security, Accounting, Risk management or Information systems audit is a MUST.

• Have at least 8 years’ experience in an auditing, forensics or risk management environment

• Highly developed interpersonal and communication skills

• High level experience and skills working with many stakeholders

• Experienced working in complex business environments.

• Ability to work with speed and within short timelines.

• High degree of integrity.

How to Apply.

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to create/ update your candidate profile on the recruitment portal, fill in your necessary work experiences and then Click on the apply button. Remember to attach your resume.