Lizziewc
Account Manager
KES550,000/month
About me
- Manage and grow a portfolio of banking, microfinance, and fintech clients, ensuring high customer retention, satisfaction, and revenue growth.
- Coordinate end-to-end implementation of digital banking and financial technology solutions, ensuring alignment with client business objectives and regulatory requirements.
- Develop and deepen relationships with senior stakeholders, acting as a trusted advisor to enhance customer loyalty and long-term partnerships.
- Identify upselling and cross-selling opportunities to expand wallet share and optimize client value.
- Serve as the primary escalation point, ensuring timely issue resolution and adherence to agreed service levels.
- Prepare performance reports, client reviews, and MIS dashboards to support management decision-making.
- Collaborate with product, technical, and support teams to deliver secure, compliant, and scalable solutions.
Work Experience
Account Manager
Craft Silicon
April 2, 2024
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Present
• Manage and grow a portfolio of banking, microfinance, and fintech clients, ensuring high customer retention, satisfaction, and revenue growth. • Coordinate end-to-end implementation of digital banking and financial technology solutions, ensuring alignment with client business objectives and regulatory requirements. • Develop and deepen relationships with senior stakeholders, acting as a trusted advisor to enhance customer loyalty and long-term partnerships. • Identify upselling and cross-selling opportunities to expand wallet share and optimize client value. • Serve as the primary escalation point, ensuring timely issue resolution and adherence to agreed service levels. • Prepare performance reports, client reviews, and MIS dashboards to support management decision-making. • Collaborate with product, technical, and support teams to deliver secure, compliant, and scalable solutions.
Business Developer
InTouch Group
November 1, 2024
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January 8, 2024
• Drove regional market expansion across Kenya, Uganda, Tanzania, and Mozambique through strategic partner identification and distribution agreements. • Developed and executed sales and growth strategies aligned to revenue targets and market potential. • Conducted continuous market intelligence and competitor analysis to guide product positioning and customer value propositions. • Originated and sustained strategic partnerships that enhanced brand presence and market penetration. • Prepared and submitted performance, pipeline, and revenue reports to senior leadership. • Collaborated cross-functionally to roll out new products while ensuring operational efficiency and cost discipline.
Business Development Manager
Teltonika Networks
September 1, 2021
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June 1, 2022
• Identified new business opportunities through targeted market research and lead generation. • Managed the full sales cycle, including product demonstrations, negotiations, and deal closure. • Represented the organization as a brand ambassador at industry events and partner forums. • Supported demand planning and cost-effective inventory alignment with sales forecasts. • Built long-term relationships with distributors and enterprise clients to grow sustainable revenues.
Business Development Lead
JamboPay
April 2, 2020
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July 1, 2021
• Grew and managed a diverse vendor and merchant portfolio, increasing transaction volumes and customer adoption. • Developed customized business growth strategies aligned to market trends and customer needs. • Led high-level negotiations and closed strategic deals to expand the company’s footprint. • Monitored performance metrics and provided data-driven recommendations for continuous improvement.
Senior Agency Manager & Project Coordinator
JamboPay
November 3, 2017
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April 6, 2020
• Oversaw agent networks across six counties, ensuring optimal coverage, productivity, and service quality. • Recruited, trained, coached, and evaluated agents, ensuring high performance, succession readiness, and staff motivation. • Managed financial reconciliations, operational controls, and compliance processes, mitigating risk and loss. • Coordinated multi-county automation and digitization projects with county governments and partners. • Monitored KPIs, prepared MIS and operational reports, and enforced cost optimization measures. • Strengthened business continuity through process standardization and staff capacity building.
Project Coordinator
JamboPay
February 3, 2017
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November 5, 2017
• Led and coordinated on-ground project execution across multiple locations, managing timelines, field teams, service activations, and stakeholder engagement to ensure on-time and within-scope delivery of project objectives. • Supported financial management and internal controls, including budget tracking, expense verification, reconciliations, and financial reporting, ensuring accuracy, compliance, and audit readiness in line with organizational policies. • Represented the organization at county-level government meetings, partner forums, and stakeholder engagements, acting as the primary liaison to strengthen partnerships, communicate project progress, manage risks, and support regulatory and operational alignment.
Customer Service Representative
JamboPay
July 1, 2014
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January 8, 2015
• Delivered frontline customer service excellence in line with approved service quality standards, customer service charters, and organizational policies. Addressed customer inquiries, requests, and complaints professionally to ensure timely resolution, customer satisfaction, and positive brand representation. • Captured, analyzed, and documented customer feedback, service issues, and emerging trends, using insights to support service improvement initiatives, process enhancements, and customer experience optimization. Escalated recurring issues and recommendations to relevant teams to drive continuous improvement.