WAITSTAFF at JAVA HOUSE

Primary Purpose and Scope the Job (Job Role)-

To welcome, sit, take & serve food and beverage orders to our guests in a friendly, timely manner and ensure  a clean environment in accordance to Java service standards

Duties and Responsibilities:

• Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
• Handling customer interactions at various levels of customer touch points.
• Assist the guest navigate through the menu comfortably- Inform guests of menu changes, daily specials and assist the guest navigate through the menu comfortably.
• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
• Present menus to guests and answer questions about menu items, beverages, and other restaurant functions and services.

• Monitor and observe guests dining experience to ensure guests are satisfied with the food and service respond promptly and courteously to address any guest concern ¬ify the manager.
• Collaborate with other team members to ensure a positive customer experience.
• Ensuring there is enough change at all times.
• Maintaining shift float money and ensuring no shortages.
• Timely closure of counter variances.
• Taking care of counter machines.
• Present bills on time and accept payment.
• Ordering of items in Vuka for the store.
• Receiving of items from Food scape/ any other supplier.
• Keying in of orders in the POS.
• Receiving orders from the aggregator tabs
• Packing and dispatching the orders to the guests
• Table clearance and clean counters after guests have finished dining.
• Ensure general cleaning of the restaurant is done and the highest hygiene standards are upheld.
• Communicating any R&M or IT issues to the Area Manager.
• Closing duties of the branch.

KEY ACCOUNTABILITIES:

Key Result Areas/ Key Performance Indicators

Performance Indicators 

• Meet, greet and sit guests in a timely manner.
• Taking food and beverage orders from customers and ensure prompt service delivery.
• Cleaning, clearing and organizing table condiments.
• Presenting bills and give back correct change to the guest within the shortest time possible.
• Assist guests on easy menu navigation.
• Attend to the tables and guarantee compliance to cleanliness standards.
• Check the quality of the final servings and resolve any issues accordingly based on recommended food and beverage standards.
• Proper utilization of company resources.
• Ensure accurate stock take.
• Communication-attend shift briefings, communicate cautiously to the guest.
• Ensure necessary orders for proper mis-en place are given to the manager for ordering.
• Adherence to SOPs.

• Nps
• Food safety
• Integrity
• Sales per person
• Station management

Job specifications:

Qualifications

• Ability to work under pressure and long hours.
• Ability to up sell and inform our guest on new menu product.
• Must be a team player.
• Must be customer-oriented.
• Must have proper planning skills.
• Must have Point of Sale skills.
• Should have inter-personal skills.
• Flexible and accommodative.
• Must be result oriented, self-driven, articulate and pro-active.

SPECIAL CONDITIONS OF EMPLOYMENT

• Should have a sound menu and product knowledge.
• Should have a KCSE certificate mean grade of C plain.
• Should have been in the company for at least six months or have equivalent skills from a food and beverage set up.

Core COMPETENCIES

• Good interpersonal skills.
• Good Listener.
• Ability to work under pressure.
• Excellent customer care skills.
• Flexible and adaptable to new environment.
• Good verbal and written communication skills.