0111465659 admin@hrmd.co.ke

Job role insights

  • Date posted

    November 26, 2025

  • Closing date

    November 26, 2025

  • Hiring location

    Nairobi, Kenya

  • Qualification

    Bachelor Degree Diploma

Description

 

Job Description

Duties and Responsibilities:

  • Ensure that all restaurant policies and procedures, standards specifications and guidelines are followed and completed on a timely basis.
  • Ensure compliance with health and safety, food preparation and serving, repair and maintenance.
  • Ensure company objectives in sales, service quality, appearance of facility and hygiene through training of employees and creating a positive, productive working environment through organizing and supervising regular Branch deep cleaning.
  • Adhere to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
  • Prevent, handle and resolve complaints regarding food quality and service.
  • Sample food and drink items by testing to ensure palatability and flavor conformity through regular store audits.
  • Prevent and resolve personnel problems
  • Minimise guest complaints by ensuring all guests are served. This will be done by ensuring 95% of their time is spent on floor coverage.
  • Ensuring that the set SOPs of cash handling are adhered to
  • Taking correct take away orders and ensuring they are correctly dispensed
  • Ensuring prompt billing is done and correct change is given
  • Ensuring delivery orders are prepared and picked on time
  • Suggestive selling products and introduction of new ones to guests
  • Maintaining high hygiene standards at the cashier station
  • Ensure cutlery is wiped, polished and well displayed at the respective stations
  • Oversea the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
  • Seeks, listens and responds to Guest feedback.

 

KEY ACCOUNTABILITIES:

Key Result Areas/ Key Performance Indicators 

  • Ensure guest’s satisfaction is met through consistently auditing the branch operations on a daily basis
  • Enforce operational practices of the branch, making sure it runs smoothly and complies with food safety requirements.
  • Ensure all company money is intact as transacted at all times and all transactions accompanied with  official receipts
  • Ensure quality food and drinks are served to all guests upon dispatch
  • Ensure all take away food or drinks are properly packed/covered in accordance with the Food Safety and Hygiene standards.
  • Pleasantly dealing with customers to ensure satisfaction
  • Ensure proper packaging is done by organizing mis-en-place for take away orders

 

Performance Indicators 

  • Food safety
  • Integrity
  • NPS
  • L4L sales
  • Margins

 

Job specifications:

Qualifications

  • Ability to communicate clearly in English.
  • Ability to review  P&L
  • Able to handle money and operate a point-of-sale system
  • Must be prepared to work under pressure.
  • Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
  • Must be result oriented, self-driven, articulate and pro-active.
  • Must have the ability to make quick and sound decisions.

SPECIAL CONDITIONS OF EMPLOYMENT

  • Must have a degree/diploma in food & Beverage service or an equivalent of the same from a well-recognized institution.
  • Have a competent knowledge on Customer Service and people management system.
  • Computer literate in MS Suite.
  • Two or more years of front-of-the-house operations and/or experience as a stand-in manager or Management trainee in the service or food and beverage industry-experience.

Core COMPETENCIES

  • Establishing Focus
  • Providing Motivational Support
  • Fostering Teamwork
  • Empowering  and developing Others
  • Flexible and adaptable to new environment.
  • Ability to manage Performance
  • Interpersonal relationships.
  • Result oriented.

Interested in this job?

48 days left to apply

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