Senior UX Designer at Safaricom

Reporting to the UX Design Lead the job holder will guide and grow a high-performing design chapter focused on our internal tools and software factory. As Chapter Lead, you’ll be a hands-on contributor, craft mentor, team coach, and—ensuring consistency, quality, scalability and alignment across the internal tools/Software factory design work.

You’ll manage and support a chapter of about five designers, helping them sharpen their skills and grow in their careers while collaborating with product and engineering to deliver intuitive, effective internal experiences for our teams.

Key Responsibilities:

• Lead design work for high-impact internal tool initiatives.
• Translate complex workflows into streamlined, user-friendly interfaces.
• Work end-to-end—from research and concepting to prototyping and delivery.
• Maintain design quality and consistency across your own and the chapter's output.
• Mentor and support designers in ypur chapter across squads working on internal tools.
• Facilitate regular design critiques, craft development sessions, and chapter rituals.
• Champion best practices in design process, documentation, accessibility, and design system usage.
• Help build a healthy team culture grounded in feedback, inclusion, and continuous learning.
• Partner with PMs/POs, engineers, and other cross-functional leads.
• Advocate for user-centered design and accessibility across the internal platform experience.
• Contribute to evolving our design system, patterns, and guidelines for internal use cases.

Qualifications

• 5+ years of experience in UX/product design, with at least 1–2 years mentoring or leading other designers.
• Experience designing complex workflows or internal tools—preferably in B2B or enterprise environments.
• Strong portfolio demonstrating craft excellence, systems thinking, and leadership impact. 
• Excellent communication, facilitation, and feedback skills.
• Comfortable balancing hands-on work with mentorship responsibilities.
• Skilled in Figma and modern design tools; experience with design systems and token-based theming is a plus.

How to Apply