Underwriter/ Relationship officer – Business Retention at Old Mutual

Lets Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

Relationship Management – Managing and retaining good relationship with intermediary to ensure smooth & maximum retention of business.
•Dispatch of renewal terms
•Initiate approval of renewal terms in liaison with the reinsurance team to be competitive.
•Arranging and attending renewal review meetings with intermediaries
•Responsible for the allocated renewal budget.
•Closing the renewal business (Ensuring renewal confirmations) and obtaining the risk notes before month closure
Ensure premiums payments plans are obtained at the point of confirming renewals.
•Review of accounts performance to ensure weeding out of toxic accounts.

KEY TASKS AND RESPONSIBILITIES

• Managing the renewals cycle by ensuring the terms/notices are dispatched by 15th of every month.
• Maintain good relationships with intermediaries and ensure maximum retention of profitable accounts.
• Participate in renewal meetings with intermediaries and clients to review and retain renewal business.
• Seek opportunities to cross-sell or upsell to existing clients by reviewing insurance portfolios and foster organic growth.
• Provide excellent and prompt customer service for maintenance of a positive reputation for the business.
• Resolve any customer complaints/issues/concerns in a prompt and professional manner, where necessary escalate to the various departments/authorities for closure.
• Maintaining and updating the renewal tracker
• Daily follow ups of renewals with the intermediaries through phone calls, visits, and emails
• Confirming renewals and obtaining the risk notes
• Collecting market intelligence for strategic renewal decisions to support retention.
• Monthly follow up on recovery of lost/unrenewed business

SKILLS AND COMPETENCIES

• Sound Technical Underwriting skills.
• Intensive and extensive product knowledge
• People Management and overall managerial skills
• Good analytical skills
• Customer service skills
• Good Communication Skills
• Computer Literate with good knowledge of Excel

KNOWLEDGE & EXPERIENCE
Experience:

• Minimum 5 years’ experience

QUALIFICATIONS

• Degree in insurance or business related.
• Professional qualification (CII or IIK) or good progress

ANTI-MONEY LAUNDERING (AML) EXPECTATION
The incumbent will be responsible for ensuring adherence to, implementation of, and adoption of Compliance, Anti-Money Laundering (AML), and Sanctions-related policies, procedures, and process requirements within Old Mutual and its subsidiaries. This includes execution of customer due diligence processes, ensuring compliance with Know-Your-Customer (KYC) standards, conducting ongoing and enhanced due diligence, and maintaining data quality. Additionally, the role involves identifying and monitoring potential AML, Sanctions, or Compliance breaches and unusual activities, and escalating these concerns to the Risk and Compliance Office for further action.

Skills

Action Planning, Computer Literacy, Data Compilation, Data Controls, Default Risk, Insurance Product Management, Insurance Sales, Legal Practices, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Risk Based Pricing, Risk Management, Underwriting Management

Competencies

Action Oriented
Collaborates
Communicates Effectively
Ensures Accountability
Instills Trust
Manages Complexity
Optimizes Work Processes
Plans and Aligns

Education

NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

13 November 2025 , 23:59

https://oldmutual.wd3.myworkdayjobs.com/en-US/Old_Mutual_Careers/details/Underwriter--Relationship-officer---Business-Retention_JR-73265?locationCountry=9e684fd7be1e469d9ee955a4c3b754be