RELATIONSHIP OFFICER- SACCO ASSURANCE ASSISTANT (2posts) at Tower Savings and Credit Co-operative Society Limited

JOB TITLE: RELATIONSHIP OFFICER- SACCO ASSURANCE ASSISTANT (2posts)

Job Title: RELATIONSHIP OFFICER- SACCO ASSURANCE ASSISTANT
Job Reference TSCCS:R.O.S.A.A.3:11/2025
Department: OPERATIONS
Reporting to: RELATIONSHIP OFFICER – SACCO ASSURANCE
Location BRANCH/REGION

JOB DESCRIPTION
Responsible for acquisition of SACCO Assurance business within the assigned region/branch with the
objective of selling SACCO Assurance products to both our customers and other suitable prospects through
direct approach and referrals. This job therefore will assist in growing the overall SACCO’s profitability
through Non funded income generated from Insurance sales commission.

DUTIES
• Grow the Sacco assurance book by bringing in new business as per the set targets.
• Collect market intelligence in regards to insurance products and relay the same to the relevant
parties.
• Develop good working relationships with various departments, working closely with branch
teams to generate insurance business and leads through their customers.
• Champion Insurance products and all relevant business processes and further carry out training
at the branch level to sensitize branch staff on Sacco assurance business.
• Suggest new/emerging products/marketing channels for products/service distribution.
• Ensure retention of all businesses within one’s portfolio.
• In conjunction with the Relationship Officer SACCO Assurance, conduct market research
through constant market feedback, and periodically review of insurance products.
• Execution of day to day Insurance operations at branch /regional level which entails new
business development and cross-selling of insurance products, claims administration and
documentation.
• Management of customer’s premiums when they fall due and follow-up on insurance policy
renewals to ensure desired business retention rations are achieved through timely reminders
and engagements with respective customers.
• Ensure all collaterals and assets that have the Sacco’s interest are properly and
comprehensively insured and the SACCO’s interest properly noted.
• Ensure compliance with all regulatory and internal procedures in relation to Sacco assurance
business.
• Ensure compliance with the Data Protection laws, policies and procedures of the SACCO.
• Compliance with Anti-money laundering (AML), combating the Financing of Terrorism (CFT)
laws and ensuring KYC is carried out to all clients.
• Support assigned branches achieve SACCO Assurance targets and conduct regular performance
reviews with the Branch managers and Branch teams.
• Prepare periodic reports.
• Any other duty that may be assigned by the Relationship officer- SACCO Assurance, Head of
operations or any other person in authority.

BACKGROUND REQUIREMENTS
1) Excellent communication and presentation skills.
2) Goal driven and result oriented.
3) Good negotiation skills.
4) Excellent customer care skills.
5) Ability to develop and implement regional sales strategies.
6) Attention to details.

PREFERRED QUALIFICATIONS
Formal Qualifications
 A Bachelor’s degree in related field, Higher diploma / diploma in insurance.
 Certificate of Proficiency (COP) in insurance
 Certification in either of the following; ACII, AIIK or progress towards the same will be an added
advantage.
 KCSE C (Plain) with C (plain) in Mathematics and English
 At least 3 years relevant experience in the same or related position.

PERSON SPECIFICATIONS
 Be of exemplary integrity and honesty
 Below 35 years of age.

DISCLAIMER
The above information on this description has been designed to indicate the general nature and level of
work performed by employees within this classification. It is not designed to contain or be interpreted as a
comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned
to this job.

Only shortlisted candidates will be contacted and they will be required to provide the following
upon being successful;
1) Clearance certificate from the Ethics & anti-corruption commission (EACC)
2) Tax compliance certificate from the Kenya Revenue Authority (KRA)
3) A valid certificate of good conduct
4) Clearance certificate from the Higher Education Loans board (HELB)
5) Clearance certificate from the Credit Reference Bureau (CRB)

Deadline 11th November 2025 by 6.00 p.m.

https://www.towersacco.co.ke/careers/