OFFICE ADMINISTRATOR I (5 positions) at Social Health Authority (SHA)

OFFICE ADMINISTRATOR I | SHA/213/2025 | Application open to all

Term Permanent and Pensionable | Positions: 5 | Deadline: Nov. 18, 2025, 6 p.m.

Minimum Qualifications:

Bachelors Degree

Job Term:

Permanent and Pensionable

Position Level:

SHA 7

Number of positions:

5

Qualifications, Skills and Experience Required:

For appointment to this grade, an officer must have: - 

1. Cumulative service period of three (3) years’ work experience at the grade of Office Administrator II or in comparable position. 
2. Bachelor’s degree in any of the following disciplines:- Secretarial Studies; Business and Office Management or equivalent qualification from a recognized institution; 

OR 

Bachelor’s degree in Social Sciences plus Diploma in Secretarial Studies from a recognized institution; 

1. Certificate in Secretarial Management Course lasting not less than three (3) weeks from a recognized institution; 
2. Proficiency in computer applications; and 
3. Shown merit and ability as reflected in work performance and results.

Responsibilities:

You will manage e-office operations, handle telephone calls and appointments, maintain the office diary, ensure security of records, and manage office protocol and etiquette.

Key Responsibilities:

1. Taking oral dictation; 
2. Managing e-office; 
3. Word and data processing; 
4. Operating office equipment; 
5. Attending to visitors/clients; 
6. Taking minutes and transcribe into official internal letterheads and templates; 
7. Handling telephone calls and appointments; 
8. Maintaining office diary and travel itineraries; 
9. Ensuring security of office records, equipment and documents including classified materials; 
10. Coordinating schedules of meetings and appointments; 
11. Preparing responses to simple routine correspondence; 
12. Establishing monitoring procedures for record keeping of correspondence and file movements; 
13. Maintaining an up-to-date filing system in the office; 
14. Ensuring security, integrity, and confidentiality of data; 
15. Managing office protocol and etiquette; 
16. Managing petty cash; 
17. Identifying and compiling areas of risk in the department; 
18. Developing and implementing business continuity plans for the department; 
19. Implementing Business Process Re-engineering (BPR) in the department; 
20. Facilitating stakeholder engagement and fostering a corporate culture that promotes ethical practices and good corporate citizenship; and 
21. Developing and implementing the department’s strategic plans, budgets and performance contract. 

.Apply

Applications can be submitted via either application portal https://recruitment.sha.go.ke/ or physically delivered to SHA building 10th floor by clearly marking the position applied for on the envelop.

Physical applications should be addressed to:

The Chairperson

Social Health Authority

P. O Box 30443-00100

Ragati Road

NAIROBI

Interested candidates should submit their applications, including:
1. A cover letter demonstrating suitability for the position.
2. A detailed curriculum vitae.
3. Copies of academic and professional certificates.
4. Contacts of at least three professional referees.

Applicants must satisfy the requirements of Chapter Six of the Constitution of Kenya by submitting valid and current copies of the following:
1. Certificate of Good Conduct from the Directorate of Criminal Investigations.
2. Tax Compliance Certificate from the Kenya Revenue Authority.
3. Clearance Certificate from the Higher Education Loans Board (HELB).
4. Clearance Certificate from the Ethics and Anti-Corruption Commission (EACC).
5. Report from a Credit Reference Bureau (CRB).

SHA is an equal opportunity employer committed to diversity and gender equality. Canvassing will lead to automatic disqualification. Only shortlisted candidates will be contacted.